[Hiring] Product Manager II @PSC Biotech

Role Description

This is a remote position.

As a Product Manager II, you'll own one or more feature areas of ACE from discovery through release. You'll work closely with engineering, design, architecture, and QA to build scalable, highly available cloud software, and you'll spend real time with customers to understand how they run quality in a regulated environment. Alongside our Product Development, Services, and Strategy teams, and with input from executive leadership, you'll help decide what we build next and make sure it ships with quality and on time.

This role needs at least 6 hours of overlap each day with US-based team members, who work across all US time zones between 5:00 AM and 5:00 PM Pacific Time. The preferred schedule is 7:00 AM to 3:30 PM Pacific, which sits in the middle of that window and gives the most coverage with both East and West Coast colleagues. Occasional meetings outside these hours may come up around release windows or customer calls.

Your Role

• Own the roadmap for one or more ACE feature areas and help shape the overall product vision with leadership.
• Talk with customers regularly, including quality, regulatory, and IT stakeholders, to learn how they run their quality processes and where the product falls short.
• Build the business case for roadmap items and define how success will be measured before work starts.
• Write clear, specific requirements and user stories with acceptance criteria that engineering and QA can build and test against without guessing.
• Prototype and validate ideas early with UX and customers so the team solves the right problems in the right order.
• Work through trade-offs with engineering and architecture on scope, scalability, performance, and security, and explain those decisions plainly to stakeholders.
• Run backlog refinement and sprint planning with your delivery team, and keep priorities clear when they shift mid-cycle.
• Track delivery against release commitments, raise risks early, and make scope calls when timelines get tight.
• Stay current on FDA, EU, and ISO regulatory changes and life sciences industry trends, and turn the ones that matter into product requirements.
• Partner with Marketing, Customer Success, Sales, Support, and Services on launches, including release communications, enablement, training, and demos.
• Be the go-to expert on your product area for internal teams, and support Sales on customer conversations, demos, and RFP responses.
• After release, use adoption, customer feedback, and support trends to measure what worked and decide what comes next.
• Share roadmap progress, priorities, and trade-offs with leadership on a regular basis.
• Give clear direction and constructive feedback to the engineers, designers, and QA on your team so everyone knows what they own and why it matters.
• Additional duties may be assigned from time to time.

Qualifications

• Bachelor's degree in computer science, engineering, business administration, or a related field, or equivalent hands-on experience.
• 3+ years of product management or equivalent experience with enterprise B2B software.
• Experience with web-based products built for a specific vertical market.
• Experience working closely with engineering and QA to deliver features in an Agile environment.
• Experience turning customer and market research into short- and long-term roadmaps.
• Comfortable discussing system architecture, APIs, integrations, and data models with engineers.
• Able to work the schedule described above.

Nice to Have

• Experience in regulated industries such as pharma, biotech, or medical devices, and familiarity with 21 CFR Part 11, EU Annex 11, GxP, or ISO 13485.
• Background with QMS or eQMS workflows, such as CAPA, document control, change control, training management, or audit management.
• Experience shipping AI-powered features, including defining evaluation criteria, quality bars, and success metrics for AI output.
• CSPO or SAFe POPM certification.
• Experience with Amazon Web Services (AWS).

Benefits

• Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents.
• Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
• 401(k) and 401(k) matching.
• PTO, Sick Time, and Paid Holidays.
• Education Assistance.
• Pet Insurance.
• Discounted rate at Anytime Fitness.
• Financial Perks and Discounts.

Adhering to the requirements of U.S laws on salary transparency, the base annual salary range expected for this role is set between $100,000 - $110,000 USD annually. The salary offered may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.