[Hiring] Product Manager, Customer Education @Genesys

Role Description

Genesys Education is looking for an experienced Product Manager to lead the strategy, planning, and lifecycle of a technical education portfolio that helps customers, partners, and employees maximize the value of the Genesys Cloud platform.

As a Product Manager, you will:

• Identify customer learning needs.
• Define portfolio priorities.
• Translate business objectives into education products that drive product adoption and customer success.
• Work closely with Product Management and key stakeholders across the organization.

The ideal candidate is:

• Strategic, customer-focused, analytical, and collaborative.
• Comfortable making data-driven decisions.
• Able to balance competing priorities and influence without direct authority.
• Enjoy solving complex business challenges and continuously improving the customer learning experience.

Qualifications

• 5+ years of experience in product management, portfolio management, learning product management, or a related discipline within a technology, software, telecommunications, or education environment.
• Demonstrated success managing education products or portfolios throughout the product lifecycle.
• Experience developing strategic roadmaps and balancing multiple priorities across a diverse portfolio.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Proven ability to influence cross-functional stakeholders and build collaborative working relationships.
• Excellent written, verbal, presentation, and communication skills.
• Ability to quickly understand complex products and translate that knowledge into customer-focused education strategies.
• Experience working in fast-paced, cross-functional environments.
• Bachelor's degree or equivalent experience.
• Ability to travel up to 10%, as needed.

Requirements

• Own the strategy and lifecycle management of an assigned education portfolio, from concept through launch, maintenance, and retirement.
• Evaluate customer needs, business priorities, product direction, and portfolio performance to recommend new learning products, enhancements, and lifecycle decisions.
• Define education product requirements and priorities across multiple learning modalities, including instructor-led training, eLearning, labs, workshops, videos, microlearning, and supporting resources.
• Partner with instructional designers, content developers, subject matter experts, and key stakeholders to deliver engaging, accurate, and effective learning experiences.
• Develop business cases, portfolio strategies, roadmaps, and executive presentations that communicate priorities, recommendations, risks, and outcomes.
• Support product launches by ensuring education offerings are aligned with release priorities and customer enablement goals.
• Monitor portfolio performance using learner feedback, adoption metrics, and business data to identify opportunities for continuous improvement.
• Communicate portfolio strategy, roadmap updates, product changes, and education initiatives across the organization.
• Champion scalable processes and modern tools, including AI-enabled capabilities, to improve portfolio management, planning, and operational efficiency.
• Regularly assess the education portfolio to ensure learning products remain relevant, effective, and aligned with customer and business objectives.

Benefits

• Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.