[Hiring] Product Manager - Care Ops @Harbor Health

Role Description

Harbor Health is seeking a Product Manager, Care Ops to lead the development of tools and systems that power our care delivery engine. In this role, you’ll own the strategy and execution for care operations and build platforms to enable clinicians and care teams to deliver high quality care.

• Partner closely with Clinical, Operations, and Engineering teams to turn care models into intuitive products.
• Simplify complex workflows and reduce friction across the care journey.
• Play a key role in lowering administrative burden, improving care coordination, and helping patients receive the right care at the right time.

This role is ideal for a product manager who thrives in ambiguity, loves tackling operational complexity, and is motivated by the opportunity to fundamentally improve how healthcare works.

Qualifications

• 3-5 years of product management experience, with at least 1 year in healthcare, health tech, or health plan operations.
• Familiarity with care management workflows, utilization management, or clinical operations in a payer, provider, or integrated delivery system setting.
• Experience writing product requirements, user stories, and acceptance criteria for internal tools or B2B healthcare products.
• Exposure to healthcare data standards (claims, clinical, eligibility) and how they flow between payer and provider systems.
• Strong analytical skills; comfortable working with data to identify problems, measure outcomes, and prioritize work.
• Ability to communicate effectively with both clinical and technical stakeholders.
• Bonus: experience with EHR systems, care management platforms, or health plan core admin systems.
• Interest and understanding in Harbor Health’s “payvidor” business model, and the enormous impacts it will have on the American healthcare system.

Requirements

• Own the product roadmap for care operations tooling, including care management platforms, referral workflows, task management, and clinical documentation systems.
• Define requirements for provider- and care team-facing products that support CareTrack enrollment, monitoring, and transitions of care.
• Partner with Clinical leadership to translate care model designs into operational product requirements.
• Collaborate with Engineering to prioritize, scope, and deliver features that improve care team efficiency, reduce administrative burden, and support clinical quality.
• Work with Operations to identify workflow bottlenecks, gaps in data handoffs, and opportunities to automate manual processes across the care delivery lifecycle.
• Define and track KPIs for care operations products, including task completion rates, time-to-action on clinical alerts, care gap closure rates, and care team utilization.
• Support the design and implementation of data feeds and information flows between Harbor's health plan systems, EHR, and care management platforms.
• Manage stakeholder communication across Clinical, Network, and Operations teams, ensuring alignment on product priorities and release timelines.
• Contribute to vendor evaluation and build-vs-buy decisions for care operations technology.

Benefits

• Transformational Impact: Be at the forefront of reimagining healthcare operations and payment models.
• Leadership & Ownership: Shape operational strategies in a dynamic, fast-paced environment with high autonomy.
• Collaborative Culture: Join a team that values innovation, integrity, and collective success.
• Competitive Compensation & Benefits: We reward top talent with robust pay, benefits, and growth opportunities.
• Remote Flexibility: Work from anywhere while staying closely connected to a mission-driven team.
• Inclusive Environment: We celebrate diverse perspectives and are committed to creating an equitable workplace.