[Hiring] Product Manager (Agentic AI) @NewRocket

Role Description

We are seeking a highly motivated Agentic AI Product Manager to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting, and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow.

The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals.

Key Responsibilities

• Product Strategy & Market Analysis
  • Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.
  • Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that result in customer impact (cost reduction, time savings, strategic differentiation, etc.).
  • Support the COE Leader in assessing AI innovation opportunities across industries and translate strategic AI innovation goals into tangible product development initiatives.
  • Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.
  • Develop ROI models and frameworks for realizing value of our AI offerings and solutions.
• Cross-functional Collaboration
  • Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP.
  • Work closely with client-facing teams to identify POC’s opportunities, prioritize features, gather feedback, and ensure adoption (i.e. production rollout) success.
  • Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog, and conduct retrospectives.
• AI IP Development
  • Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI, and business outcomes.
  • Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).
  • Oversee feature validation, testing, and iteration using agile methods and customer feedback.
• Market Awareness & Launch
  • Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.
  • Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners.
  • Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc.
  • Assist in developing product marketing collateral such as data sheets, product positioning, FAQ’s, sales enablement, etc.
  • Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.
• 3+ years of experience in product management with a focus on AI, machine learning, or enterprise software.
• 7+ years of experience in a consulting or a product company.
• Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems.
• Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP.
• Experience with AI cloud services from AWS, Google GCP, Azure, etc.
• Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc.
• Experience working in services or consulting environments preferred specifically with AI.

Preferred Skills

• Familiarity with ServiceNow’s AI features (e.g., Virtual Agent, Predictive Intelligence).
• Data Science and Python experience.
• Understanding of MLOps lifecycle and human-in-the-loop design.
• Strong storytelling, prioritization, and stakeholder communication skills.
• Industry knowledge in sectors such as BFSI and Telecom, is a plus.