[Hiring] Product Manager @Kaseya Careers

Role Description

We are seeking a strategic, detail-oriented Product Manager to join our Business Information Systems (BIS) team. This individual will drive the vision, roadmap, and execution of enterprise capabilities supporting our Product Business Systems (PBS), focusing on:

• Business systems products and pricing
• Software provisioning, usage, and overage

This role will support both Kaseya’s current operating environment and its future-state transformation. PBS is a newly formed team and growing fast!

The ideal candidate will understand how the Lead-to-Cash process works at an Enterprise SaaS company, including:

• Configuring Products and Pricing
• Bundle configurations
• Provisioning software licenses through integration tools (MuleSoft, Boomi, etc.)
• Capturing usage and overage in different systems (Salesforce and NetSuite)

This person must be comfortable operating in a fast-paced, dynamic environment with competing priorities, while helping Kaseya simplify legacy processes, strengthen controls, and build scalable PBS capabilities for the future.

Qualifications

• 7+ years of experience in product ownership, business systems analysis, CRM systems, revenue operations systems, or enterprise solution delivery roles.
• Proven expertise in Lead-to-Cash, Quote-to-Cash, or subscription lifecycle processes.
• Hands-on experience with software license provisioning and entitlement management, including integrations built on platforms such as MuleSoft or Boomi.
• Experience with usage-based pricing models, including usage capture, rating, and overage management.
• Strong working knowledge of Salesforce CPQ, Salesforce Revenue Cloud / RCA, Software subscription business, payment platforms, integration platforms, or comparable enterprise systems.
• Understanding of integrated system flows across sales, order management, billing, receivables, collections, revenue recognition, and reporting.
• Demonstrated success managing cross-functional Agile teams and driving enterprise-scale projects to completion.
• Strong communication and stakeholder management skills; ability to influence and drive alignment across departments.
• Solid understanding of business process mapping, user experience design, technical integrations, data dependencies, and system controls.
• Ability to navigate evolving transformation plans and a mix of legacy and future-state platforms.

Requirements

• Define and manage the product roadmap for Product and Pricing, Fulfillment & Provisioning capabilities.
• Serve as the PBS subject matter expert across current and future-state systems, including Salesforce, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft / Oracle Integration Cloud (OIC), Kaseya One, and key boundary applications.
• Partner with various stakeholders to gather requirements, prioritize features, and deliver scalable business outcomes.
• Balance legacy-system investment with future-state transformation.
• Help mature the PBS operating model by simplifying processes and strengthening governance across teams.
• Lead requirements definition and solution alignment across the Lead-to-Cash (L2C) lifecycle.
• Translate complex business processes into clear system requirements, user stories, acceptance criteria, process flows, and testable outcomes.
• Ensure product, pricing, order, entitlement, provisioning, and usage data flows are consistent and aligned across integrated systems.
• Own and manage the product backlog; write clear, actionable user stories and acceptance criteria.
• Work closely with technical leads, engineers, QA, and other teams to deliver end-to-end solutions.
• Ensure solutions meet applicable compliance standards.
• Monitor system performance and identify opportunities to optimize workflows.

Benefits

• Exciting opportunity to lead critical initiatives at the intersection of products, technology, and enterprise transformation.
• Shape how Kaseya manages the Lead-to-Cash lifecycle while building scalable future-state systems and processes.
• Work with a high-performing team and be empowered to innovate.
• Enjoy a fun work environment.