[Hiring] Product Manager @American Red Cross

Role Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

The Humanitarian Services Product Management team creates human-centered digital experiences for our clients and workforce, ensuring our products support successful mission delivery. Our products enable critical humanitarian services, including:

• Disaster financial assistance
• Situational awareness for response and logistics operations
• Volunteer onboarding and workforce management

About Our Volunteer Management Product:

Volunteer Connection is a web- and mobile-based volunteer workforce management system. It supports the recruitment, matching, onboarding, training, deployment, engagement, and recognition of volunteers across the American Red Cross. We take a holistic view of the volunteer experience and continuously seek ways to make volunteering easier, help volunteers discover opportunities to contribute, and support the delivery of mission-critical services.

The Product Manager is a key member of the product team, responsible for leading the full product lifecycle, from discovery and design through development, release, and continuous improvement. The role partners with business, technical, design, and program stakeholders to identify opportunities, define solutions, and translate business needs into actionable product requirements, user stories, process flows, and other product artifacts.

As the central coordination point across product teams and concurrent initiatives, the Product Manager aligns stakeholders, clarifies requirements, prioritizes work, and supports communication between technical teams and business partners. This role also serves as a player-coach, mentoring Associate Product Managers and helping strengthen product management practices and capabilities across the team.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States.

Qualifications

• Education: Bachelor’s Degree
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Management Experience: Volunteer management experience desired

Requirements

• Experience coaching other product managers in a “player-coach” role
• Experience working with diverse communities of end users and business stakeholders
• Experience with system design and development processes, and business process redesign
• Experience with Agile and waterfall development frameworks
• Experience with design thinking methods
• Business acumen
• Proficient use of Microsoft applications (e.g., Outlook, Project, Visio, Excel, PowerPoint), collaboration and workflow tools (e.g., Confluence, Jira, Monday), and design tools such as Mural and Lucidchart
• Ability to coordinate tasks and deadlines across concurrent projects
• Skilled in relationship building and management with business and technical teams
• Independent and self-motivated with excellent communication skills, including clear and effective writing and documenting
• Excellent interpersonal and communication skills
• Experience working with internal customers, management, and outside vendors
• Experience managing expectations and emerging issues
• Experience consolidating technical and business information for leadership presentations and reporting

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition