[Hiring] Product Manager @Robots and Pencils

Role Description

We're looking for a Product Manager to own product delivery across complex digital engagements. This position is for a project building an AI-powered workforce coordination platform that automates real-time crew assembly through intelligent voice interactions and backend decisioning systems.

In this role, you will work as a core member of a cross-functional delivery team, owning backlog management, requirements definition, and sprint execution end-to-end. You'll be joining real, in-flight work where quality and delivery speed matter, collaborating with experienced engineers and designers and growing the product instincts that come from shipping things that matter.

What You’ll Do

• Craft & Delivery
  • Own and manage the product backlog, ensuring work is clearly defined, prioritized, and aligned to business outcomes.
  • Translate business needs and stakeholder requests into structured requirements, user stories, and acceptance criteria.
  • Partner with engineering and design to ensure requirements are well understood and delivered with quality.
  • Facilitate sprint planning, backlog refinement, and day-to-day delivery execution to keep the team on track.
  • Identify and manage dependencies, risks, and scope changes throughout the delivery lifecycle.
  • Leverage data, user feedback, and team insights to continuously improve the product.
  • Bring an AI-forward mindset to your daily work, using tools like Claude to accelerate documentation, research, and analysis.
• Collaboration & Communication
  • Build and maintain strong relationships with client stakeholders, serving as a trusted partner in delivery.
  • Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences.
  • Facilitate working sessions, requirement discussions, and decision-making forums with clients and delivery teams.
• Leadership & Influence
  • Take full ownership of product delivery responsibilities end-to-end and follow through with consistency.
  • Frame requests in terms of user and business outcomes, not just features.
  • Contribute to a positive, high-performing team environment through reliability, clarity, and good judgment.

Qualifications

• 3+ years of experience in product management or product ownership.
• Strong understanding of agile delivery practices and product ownership responsibilities.
• Experience writing requirements, user stories, and acceptance criteria for cross-functional delivery teams.
• Experience working directly with clients or external stakeholders.
• Strong communication skills across technical and non-technical audiences.
• Analytical approach to decision-making using data and user insight.
• Proficiency with product and delivery tools (e.g., Jira, Confluence, Miro).
• Demonstrable usage of AI tools to enhance productivity and product work (e.g., Claude).
• Experience in a consulting or agency environment is a plus.

Helpful Extras and Unique Skills

• Exposure to AWS services (Bonus: AWS Bedrock, ECS, DynamoDB).
• Experience with Twilio or similar communication platforms.
• Awareness of AI/LLM-based products or voice interfaces.

What You’ll Do Well Here If You Are

• A doer who sees something broken and fixes it.
• A fast learner who embraces the ever-changing AI landscape.
• Direct in a way that improves the work environment.
• Obsessed with craft and detail.
• Built for ownership, honoring commitments and backing teammates.
• All in, treating clients' businesses as your own.
• Resourceful when faced with constraints.
• Glad to be in the room with people who care as much as you do.