[Hiring] Product Manager @Lightspeed Commerce, Inc.

Role Description

We're looking for a Product Manager (Salesforce) to join our Global Information Systems Team. You will be responsible for leveraging best practices, understanding internal customer needs, translating them into clear, actionable direction and working hand-in-hand with development as the voice of the business.

• Building trusted relationships and managing stakeholders;
• Product roadmapping & feature prioritization;
• Defining and delivering measurable success metrics that align initiatives with business outcomes and decisions;
• Understanding and documenting business processes, requirements, scenarios, pain points;
• Lead user research to deeply understand internal stakeholder needs pain points, workflows, ensuring product decisions are grounded in real user insights;
• Facilitating in developing new business processes and identifying areas for optimization;
• Analyze and propose new solutions to improve business performance;
• Translating business requirements into instructions for technical teams to execute, and clarifying any issues throughout the development process;
• Managing the agile development process, including sprint and release planning, user acceptance testing, and other related ceremonies;
• Change management, including the development of training materials, communication plans, launch schedules;
• Cross-functional collaboration with various product & technology teams, corporate data, Go-To-Market;
• Contribute to the overall management and development of the IS Product Management Practice, by continuously working to establish best practices and improve ways of working.

Qualifications

• Demonstrated Product Management or Business Analyst in the SaaS implementations;
• An impressive ability to translate between business and technical stakeholders;
• Intermediate knowledge of standard Salesforce features;
• Proven success managing complex projects across multiple functional groups;
• Show of usage of Agile Methodologies such as scrum;
• Proven ability to drive decisions, positively influence other team members, and thrive in an entrepreneurial environment;
• Strong organizational skills with a demonstrated ability to pivot and reprioritize across multiple projects;
• Demonstrated abilities in leading design workshops, proposing solutions and building corresponding artifacts;
• Salesforce and Scrum Master certification preferred.

Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Opportunity to make a difference; help courses grow their businesses and become more successful by creating or improving products and addressing customer feedback;
• Work in a team big enough for growth but lean enough to make a real impact;
• Development of very high traffic products, used at the global scale;
• Opportunities to learn and expand your skill set;
• Become a valued part of the diverse and inclusive Lightspeed family;
• Lightspeed equity scheme (we are all owners);
• Flexible paid time off policy;
• Extended Healthcare benefits;
• Health and wellness benefit of $500 per year;
• Paid leave and assistance for new parents;
• Mental health online platform and counseling & coaching services;
• Volunteer day.

Company Description

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.