[Hiring] Product Manager @First American

Role Description

Product Management within Information Security defines, maintains, and communicates the strategic roadmap for security platforms and capabilities, with a focus on ServiceNow-based solutions. This role partners closely with internal stakeholders across Security Operations, Vulnerability Management, Risk & Compliance, IT, and Engineering to understand business processes, security risks, and operational challenges.

The Product Manager identifies opportunities to enhance security posture through platform capabilities, integrations, and workflow automation. Responsibilities include:

• Gathering requirements, defining specifications, managing the product roadmap, and ensuring successful delivery of secure, scalable, and efficient solutions within the ServiceNow ecosystem.
• Acting as the primary liaison between Information Security and technical delivery teams, ensuring solutions align with enterprise security strategy, regulatory requirements, and operational needs.
• Driving adoption, usability, and continuous improvement of security products and services.

HOW YOU’LL CONTRIBUTE:

• Translate Information Security strategy into detailed product and platform requirements, with a focus on ServiceNow modules (e.g., IRM, SecOps, VR, GRC).
• Drive ongoing advancement of the security product roadmap by partnering with internal stakeholders (Security Operations, Vulnerability Management, Risk & Compliance, IT, Engineering) to identify needs, gaps, and opportunities.
• Own and prioritize backlog for ServiceNow enhancements, including updates, integrations, and customizations aligned to security use cases.
• Execute the roadmap by providing clear direction to development and platform teams, ensuring solutions reflect operational feedback, security priorities, and regulatory requirements.
• Define and document end-to-end workflows, data models, and integrations across security tools and enterprise systems.
• Gather and analyze user feedback, operational metrics, and audit findings to continuously improve platform effectiveness and user experience.
• Ensure alignment of product capabilities with security frameworks (e.g., NIST, ISO, CIS) and internal policies.
• Evaluate and recommend enhancements, automation opportunities, and new capabilities to improve efficiency, risk visibility, and response times.
• Partner with engineering teams to design and implement integrations between ServiceNow and security tools (e.g., vulnerability scanners, cloud compliance platforms, identity platforms).
• Define success metrics (KPIs/KRIs) and track performance of security products and workflows.
• Support governance processes including change management, risk assessments, and control validation related to platform updates.
• Act as a subject matter expert for ServiceNow security modules and advocate for best practices in platform configuration and usage.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of experience in product management, platform management, or security engineering.
• Experience working with ServiceNow, preferably in SecOps, Vulnerability Response, IRM/GRC, or related modules.

Requirements

• Strong understanding of Information Security domains (e.g., vulnerability management, incident response, risk & compliance).
• Experience defining requirements, workflows, and integrations for enterprise platforms.
• Ability to translate complex security and technical concepts into clear requirements and actionable plans.
• Experience working in cross-functional, highly matrixed environments.
• Strong communication skills with the ability to engage technical and non-technical stakeholders.
• Analytical and problem-solving skills with a focus on risk-based decision making.
• Familiarity with security frameworks and regulatory requirements (e.g., NIST, ISO, SOX).
• Experience with Agile methodologies, backlog management, and sprint planning.
• Knowledge of ServiceNow platform capabilities, including configuration, workflows, and integrations.
• Ability to influence outcomes, drive alignment, and manage competing priorities.
• Project and program management skills.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.