[Hiring] Product Growth Manager @Recidiviz

Role Description

Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.

Please note this role is not a Product Manager and does not handle product development.

What you’ll do:

• Manage new product rollouts onsite and virtually, including training new users
• Run state-agnostic broad-reaching and scaled engagement and adoption tactics
• Run state-specific custom-tailored engagement and adoption tactics
• Manage inbound feedback and support requests from users
• Represent the company’s brand and tone in all external interactions
• Track and measure the results and outcomes of all Product Growth work

Core responsibilities:

• (35%) Rollouts:
  • Make sure the product is both launched and landed successfully, getting new users excited about the product and bought into using it regularly, and making sure their perspectives are captured and returned to the internal team.
  • Define and execute a measurement plan
  • Go onsite to states and train users on new tools
  • Host virtual launch trainings
  • Record/create static launch materials eg training videos, posters/fliers, emails
  • Communicate and coordinate with state and internal counterparts
  • Build and execute a post-launch nurturing plan
• (35%) Scaled adoption tactics:
  • Get more bang for our buck by planning and executing creative and engaging virtual adoption tactics that can scale across all Recidiviz partner states with live tools and can be run from your desk.
  • Define and execute a measurement plan
  • Email awareness and adoption campaigns (sendgrid experience a plus)
  • State wide and inter-state usage competitions
  • Designating and training on site representatives
  • Creating and distributing print materials (lob.com experience a plus)
• (15%) Tailored adoption tactics:
  • Support state leadership in achieving their usage and adoption goals by enabling the tactics they have expressed interest in supporting with state resources.
  • Define and execute a measurement plan
  • Issuing usage mandates
  • Building trainings into new officer onboarding
  • Adding entry points to the product from their intranet platforms
  • Enabling write-back to their systems from ours
• (15%) User feedback and support:
  • Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicate it to product, engineering, and state engagement teams.
  • Customer support and feedback categories include:
    • Chat from within the product
    • Emails to feedback address and others
    • Platform configuration and optimization (Intercom experience a plus)
    • Volume and capacity tracking and projection

Note: This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.

Qualifications

• Willing to travel: 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter.
• Willing to drive: Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips.
• A clear, empathetic communicator: Strong spoken and written English language communication skills are a must.
• Highly organized: Able to stay on top of tasks and communications across multiple external stakeholders and states.
• Fast learner: Able to absorb information in various contexts and ramp up quickly on the criminal justice domain and Recidiviz tools.
• Skilled diplomat: Able to interact diplomatically with a diverse range of stakeholders.
• 3+ years of relevant work experience in external-facing and/or project management focused roles.

Requirements

• 1-2 years of experience collaborating with external stakeholders.
• Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics.
• Experience working on - and scaling with - a small scrappy team.
• Experience working with technical teams and representing software products to users.
• Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage.
• Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement.
• Corrections industry working experience.
• Lived experience navigating the corrections system.

Benefits

• Effective, extremely thoughtful colleagues, working together on a mission that matters.
• 90% medical, dental, and vision insurance coverage for you and your dependents.
• Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays.
• 12 weeks of paid parental leave.
• 401(k) retirement plan with 5% company match and no vesting period.
• Complimentary One Medical membership (depending on location).
• Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits.
• Monthly ClassPass credit for personal wellness.
• Free mental health support via Talkspace.
• Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose.
• An annual company offsite each spring and other ad-hoc gatherings.
• All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit.