[Hiring] Product Consultant @Docusign

Role Description

The Docusign IAM Professional Services team manages customer implementations of the Docusign IAM product. The goals of the Product Consultant are to:

• Provide product recommendations and configurations.
• Offer technical and business use expertise for our Web and pre-connected Applications.
• Understand data and network security.
• Ensure proactive communication to clients and internal staff.
• Manage enhancement requirements and issues.
• Understand simple to complex business requirements and design solutions to meet those needs.

The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the IAM platform.

This position is an individual contributor role reporting to the Manager, Consulting Services.

Responsibilities

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions resulting in highly referenceable accounts enabling strong adoption, renewal, and upsell.
• Plan, organize, and manage all tasks, project decisions, issues, and prioritizations of an engagement to ensure customer satisfaction.
• Develop technical solutions to address client needs and track to long-term customer objectives, success criteria, and achievements.
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to demonstrate the Docusign IAM platform across their business using best practices.
• Collaborate with Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations.
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score, and financial requirements.

What You Bring

Basic

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent.
• 8+ years of experience working directly with business/customers to understand business needs and applying technology solutions to those requirements.
• 4+ years of experience consulting and working within implementation or solution architecture development, or business analyst teams in Software or Software-as-a-Service industries.

Preferred

• Demonstrated ability to uncover additional customer needs.
• Ability to drive customer towards productive utilization of their contract.
• Understanding of document or content management and/or workflow systems and their application to business process improvement.
• Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta), software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint).
• Outstanding writing and verbal communication skills.
• Strong multitasking and organization skills.
• Proven track record of delivering projects or products to market within budget.
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector.
• Experience with XML/Xpath or other structured data.

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

#LI-Remote