[Hiring] Principal, Servicing Cash Management @Lakeview Loan Servicing

Role Description

The Principal, Servicing Cash Management is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how borrower funds move through the servicing lifecycle, ensuring the integrity, accuracy, and control of all cash transactions are maintained, and can translate that expertise into scalable product capabilities.

Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating cash management expertise into clear requirements, workflows, controls, and testing input for Product and Engineering. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed.

This is a fully remote position that offers a competitive salary range of $130,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.

Responsibilities

• Ensure product design reflects real servicing operations, including regulatory (e.g., RESPA/Reg X) and investor requirements (e.g., Fannie Mae, Freddie Mac, GNMA as applicable).
• Translate cash management operational processes into clear product requirements, business rules, controls, and system logic.
• Ensure borrower and investor cash activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability.
• Define and validate end-to-end (E2E) workflows across cash management domains.
• Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions.
• Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.
• Translate cash management domain expertise into product requirements, business rules, and system logic.
• Advise Product and Engineering on the operational implications of design and prioritization decisions.
• Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.
• Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting.
• Partner closely with engineering teams to refine requirements, clarify logic, and support implementation.
• Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making.
• Contribute to the development of known-answer and scenario-based test cases for cash workflows.
• Validate system behavior and outputs against expected financial, operational, and regulatory outcomes.
• Support UAT execution, defect triage, regression testing, and release readiness validation.
• Partner with QA and engineering to design and implement an automated test suite informed by cash domain logic.
• Own the integrity and control of all borrower and investor cash transactions across the servicing lifecycle, including payment processing, fund movement, reconciliation, and financial reporting impacts.
• Define requirements for receipt and posting of all borrower payment types including lockbox, ACH, wire, and manual payments.
• Define effective-date vs. posting-date treatment, batching, cutoff timing (including posting window rules), and transaction traceability.
• Specify payment application rules for standard and exception scenarios, including partial payments, suspense thresholds, aged-suspense resolution and misapplied payment remediation.
• Ensure borrower-facing impacts and audit trail expectations are considered in payment application workflows.
• Establish comprehensive control frameworks for cash operations, including reconciliation, approvals, segregation of duties, transaction-level traceability, and audit evidence requirements supporting financial reporting, custodial certifications, and regulatory compliance.
• Define reversal/NSF/stop-pay workflows and approval requirements, including re-posting logic, borrower/investor impact remediation, and required evidentiary controls.
• Govern late charge assessment logic (grace periods, state/investor constraints, fee caps where applicable), waiver/override authorization, reversals, and downstream handoffs to customer care/collections.
• Define requirements for outbound cash movement, including borrower refunds, curtailments, payoffs, vendor disbursements, and custodial transfers, ensuring appropriate approvals, controls, and auditability.
• Establish requirements for custodial fund segregation (P&I vs. T&I), segregation of duties, dual controls, approval matrices, and evidence standards for adjustments and funds movement.
• Define and govern daily reconciliation requirements for custodial and clearing accounts, including break detection, root-cause classification, resolution workflows, escalation paths, and KPI/SLA expectations to ensure financial accuracy and completeness.
• Specify payoff quote and payoff execution rules (per diem interest, fee treatment, wire instructions/quotes, payoff posting impacts, and lien release handoffs), including delinquency/exception scenarios.
• Build and sign off on known-answer test scenarios for core cash calculations, support defect triage, regression testing, and release readiness decisions.
• Partner closely with Escrow Management and other domain leads to ensure consistent handling of payment application impacts, escrow funding, shortage/surplus scenarios, and exception workflows across the servicing lifecycle.
• Support adjacent servicing domains as needed based on program priorities and evolving platform needs.
• Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle.
• Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior.
• Apply servicing expertise to broader platform design decisions beyond primary area of ownership.

Qualifications

• 8+ years in mortgage servicing cash operations (AVP level of experience preferred).
• Deep expertise in cash controls, bank reconciliation, payment processing, and exception handling.
• Strong working knowledge of regulatory and investor requirements, as well as servicing operational best practices.
• Experience with investor accounting, custodial account management, remittance, reconciliation, and servicing cash reporting.
• Proven functional leadership across cross-functional teams, including Technology, Operations, and external partners.
• Demonstrated ability to translate complex cash management processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams.
• Experience supporting servicing platform modernization, system conversion, product buildout, or automation initiatives.

Company Description

MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.