[Hiring] Principal Product Manager – Payment Operations Value Stream @Blackbaud

Role Description

The Payment Operations Experience Manager is responsible for translating the Payment Operations value stream strategy into a clear, actionable roadmap that delivers end-to-end capabilities across the payments lifecycle:

• Customer onboarding and eligibility
• Risk and compliance controls
• Deterministic financial meaning (ledgering/classification)
• Authorization and movement of funds
• Reconciliation and exception handling
• Reporting and auditability

The role leads prioritization across SAFe Agile Release Trains, aligns stakeholders on the right outcomes, then drives execution through a prioritized feature roadmap and measurable outcomes.

Qualifications

• 8 years or more of Product Management, Experience Design experience
• 5 or more years of Payments/Product Operations, or Value Stream leadership (SaaS preferred)
• Demonstrated experience leading cross-functional delivery teams in Agile/Scrum or SAFe environments
• Demonstrated ability to manage complex multi-stakeholder backlogs
• Strong analytical capability and prioritization skills including WSJF or similar frameworks
• Excellent communication and facilitation skills
• Experience leading integrated changes across payment processing systems and operational processes (e.g., exceptions, reconciliation, disputes), including controls, documentation, and change management

Requirements

• Product management experience in Fintech SaaS products and services
• SAFe PMPO certification
• Experience working in or with SAFe Agile Release Trains (ARTs) and PI Planning, including feature definition, WSJF-based prioritization, and dependency management
• Experience with end-to-end payment processing and operations, including authorization, settlement, refunds, disputes, fraud/risk, and reconciliation
• Experience defining technical and user requirements in Application Lifecycle Management software such as Azure DevOps or JIRA
• Familiarity with enterprise data and architecture domains
• Experience leveraging AI/ML-enabled platforms to automate operational workflows (e.g., payments processing, reconciliation, exception handling, KYC/AML reviews)
• Proven ability to identify high value AI use cases and translate them into measurable operational outcomes (cost, risk, cycle time, accuracy)
• Ability to deliver work which meets all minimum standards of quality, security, and operability

Benefits

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program