[Hiring] Principal Product Manager- GenAI @Sephora

Role Description

Ready for a career glow up? As Principal Product Manager – GenAI, you'll be leading the evolution of our AI-powered customer and advisor experiences. The work you do will impact beauty, as you define and execute the product vision for conversational and generative AI experiences that enhance discovery, personalization, and decision-making for clients and internal teams.

You'll be part of a team that's united in beauty, supported by those who are equally passionate about bringing cutting-edge technology to transform the beauty experience.

What You'll Do

• Drive GenAI Strategy: Serve as the GenAI domain expert for AI-powered client experiences, defining and owning the GenAI vision across the end-to-end client journey, including Home Page, PDP, Basket, and Checkout, in close partnership with Business and UX.
• Define Product Vision & Roadmap: Translate GenAI capabilities into a clear, actionable product strategy and roadmap, identifying where generative and agentic solutions can meaningfully improve discovery, decision-making, and conversion while ensuring consistency and quality across channels.
• Lead AI Beauty Chat Evolution: Own and influence features that impact both AI Beauty Chat and Shop Path KPIs, clearly defining success metrics across the journey and articulating why each GenAI-driven initiative is being built and how it integrates into the broader ecosystem.
• Partner with Engineering & Architecture: Work closely with Engineering and Enterprise Architecture to evaluate technical approaches, guide implementation decisions, and advise business partners on GenAI feasibility, trade-offs, and prioritization.
• Drive Measurable Results: Ensure successful execution of initiatives in the GenAI domain supporting Client Experience, leveraging rigorous testing and experimentation to measure success against key KPIs and validate impact on conversion and engagement.
• Enable Enterprise GenAI Adoption: Educate and enable enterprise partners and teams on how to effectively leverage AI and GenAI tools, serving as a trusted advisor and thought partner on best practices for using AI responsibly and efficiently.

Qualifications

• 8+ years of product management experience with a successful history of launching highly effective products for large, transactional websites.
• Deep GenAI and applied AI product experience, with a demonstrated track record improving conversational experiences through rapid experimentation, evaluation rigor, and measurable impact on engagement and business outcomes.
• Hands-on fluency with modern AI building patterns, including rapid prototyping, agent design and orchestration (tool calling, memory, guardrails, behavioral contracts).
• Strong judgment and expertise to prioritize high-impact opportunities, with experience in data-informed decision making and conducting and interpreting qualitative and quantitative user research to drive product decisions.
• Proven ability to build and maintain strong relationships with key stakeholders across business, engineering, UX, and architecture teams.
• Demonstrated ability to meet critical deadlines while maintaining strong relationships with internal teams and vendor partners.
• Bachelor's Degree required, with experience using roadmap tools such as JIRA to effectively define and communicate product roadmaps.

Benefits

• The annual base salary range for this position is $215,000.00 - $220,000.00.
• Individuals employed in this position may also be eligible to earn bonuses.
• Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward.
• Fulfilling Path: Opportunities that will challenge, stretch, and develop your skills.
• Meaningful Work: Make an impact on beauty and see the positive change that your individual voice is a part of.
• Health: Choose a healthcare plan with medical, dental, and vision coverage; disability and life insurance fully covered.
• Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan.
• Balance: Empowered to find the perfect blend of work/life balance with PTO, flexibility, and protected leave.
• Growth: Access to training, development, and tuition reimbursement.
• Perks: 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.