[Hiring] Principal Product Manager - Auto Safety @Intrado Life & Safety, Inc.

Role Description

The Principal Product Manager (PM) for Auto Safety will lead the discovery, strategy, delivery, and growth of AI-powered products that turn signals from connected vehicles, alarm, and telematics providers into fast, accurate emergency communications. This is an AI-native product role owning not only the roadmap, but also the evaluation approach, feedback loops, and operational readiness required to ship trustworthy AI in mission-critical workflows. The PM partners across Engineering, Data/AI, Product Operations, Customer Success, Sales, Finance, Marketing, Security, and Legal to deliver measurable improvements in speed, accuracy, and outcomes for 911 and public safety operations. Success is measured by customer adoption and by quantifiable operational impact (e.g., reduced time-to-dispatch, higher data accuracy, and lower handling effort) while maintaining reliability, privacy, and compliance.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience
• 7+ years of product management experience owning complex, customer-facing SaaS products in mission-critical environments
• Experience delivering AI/ML-powered capabilities (e.g., decision support, automation assist, or predictive/insight features) strongly preferred
• Demonstrated ability to define AI product quality and measurement (evaluation datasets, error analysis, online/offline metrics)
• Experience creating AI platforms for the development of requirements, roadmaps, and competitive intelligence
• Strong analytics and experimentation skills (instrumentation, dashboards, A/B testing, cohort analysis) with a track record of turning insights into product decisions
• Experience working with security, privacy, and compliance stakeholders to ship data- and AI-intensive products with appropriate controls, documentation, and operational processes

Requirements

• Continuously synthesize voice-of-customer, field feedback, win/loss insights, and operational telemetry to identify the highest-impact problems in connected-vehicle emergency workflows and alarm programs
• Use AI to accelerate discovery—summarizing qualitative research, clustering incident themes, and extracting repeatable patterns from call/incident data (where permitted) to inform opportunities
• Define problem size and success measures using evidence (baseline performance, time studies, error rates, and customer outcomes) and maintain an always-current opportunity backlog
• Define target segments, personas, and end-to-end journeys across telematics providers, auto OEMs, and public safety stakeholders
• Set product positioning and measurable value narrative (speed, accuracy, workload reduction, and safety outcomes)
• Establish an AI product scorecard: offline evaluation (quality/coverage), online metrics (latency, deflection/assist rate), and operational metrics (incident outcomes, handling time)
• Own the end-to-end product lifecycle for Auto Safety AI features—problem framing, requirements, delivery, adoption, and continuous improvement based on real-world performance
• Define what “good” looks like for AI behavior: acceptance criteria that include model/prompt performance, confidence and fallback handling, and human-in-the-loop workflows for safety-critical decisions
• Drive an experimentation mindset—A/B tests, phased rollouts, and feature flags—to validate value and de-risk changes before broad deployment
• Lead go-to-market planning with Marketing, Sales, and Customer Success, including launch goals, target accounts, rollout strategy, and intended use and limitations of AI features
• Ensure product requirements account for data custody, retention, access controls, and auditability for sensitive incident data, recordings, and transcripts
• Embed Responsible AI practices: risk assessment, human oversight, transparency/communication of limitations, and documented mitigation plans for known failure modes

Benefits

• Comprehensive benefits package including medical, dental, vision, life and disability coverage
• Paid time off
• 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness and hospital indemnity coverage
• Access to legal support
• Pet insurance
• Identity theft protection
• EAP (Employee Assistance Program) that includes free mental health resources/support