[Hiring] Principal Product Manager @Health Note

Role Description

Health Note is hiring a Principal Product Manager to own product definition, prioritization, and experience design for our AI Agents. This person will:

• Define what our agents should do and what “good” looks like for patients, staff, and customers.
• Determine where we will and will not customize.
• Translate customer, patient, sales, implementation, and call-review signals into product decisions, agent behavior, and ongoing product improvement.

This is a senior product role for someone who can bring structure to ambiguity and create clarity across complex customer, product, and technical inputs. Our AI Agents sit inside real healthcare workflows, which means product decisions involve:

• Scheduling logic
• Routing rules
• Escalation paths
• Prompts
• Patient expectations
• Customer-specific constraints
• Operational capacity
• Implementation quality
• Engineering tradeoffs

The right person will be able to:

• Absorb messy input and ask the questions needed to understand the real problem.
• Identify patterns, set clear guardrails, write crisp requirements, and help operationalize and continuously improve AI Agents in customer environments.

Qualifications

• 6+ years product experience in a complex, workflow-heavy product environment in healthtech.
• Ability to make product decisions inside business and technical guardrails, escalating when the tradeoff requires executive input.
• Strong product taste, especially in products where the best answer is often the simplest experience that still handles real-world complexity.
• Excellent discovery instincts and pattern recognition across messy qualitative and quantitative signals.
• Judgment to separate isolated customer noise from meaningful product direction.
• Experience operationalizing AI agents or similarly complex automation in customer-facing workflows.
• Strong enterprise customer communication skills, including the ability to ask useful questions, set expectations, explain tradeoffs, and build confidence without overpromising.
• Hands-on experience translating discovery and strategy into product requirements, implementation guardrails, and measurable product improvements.

Requirements

• Manage the AI Agent Supervisor and product coordination function, giving their work structure, standards, and visible impact.
• Define how we measure whether AI Agents are improving before and after deployment, including evaluation criteria, regression risks, production performance, and customer impact.
• Partner with Engineering to translate agent behavior into buildable requirements.
• Communicate clearly with enterprise customers about what we are building, what we are not building, and what tradeoffs exist.

Benefits

• Opportunity to work on innovative AI-powered digital assistants.
• Collaborative and dynamic work environment.
• Impactful role in shaping healthcare workflows.