[Hiring] Principal Product Manager @Bonterra

Role Description

Bonterra is on a mission to empower nonprofits to raise more, engage supporters more deeply, and drive lasting social impact. As a Principal Product Manager, you will own a critical product area within our Fundraising Experiences business unit, shaping strategy and execution to deliver meaningful outcomes for nonprofit customers and their supporters.

You will operate as a strategic leader and hands-on product manager, accountable for:

• Discovering the right target markets and problems to solve.
• Delivering high-impact solutions.
• Driving measurable customer and business results.

This role requires strong product judgment, deep customer empathy, comfort with data and experimentation, and the ability to lead cross-functional teams through ambiguity.

Qualifications

• 8+ years of product management, product marketing, or a hybrid role experience building and scaling SaaS and AI-driven products, ideally in B2B or platform environments.
• Demonstrated experience shipping AI-powered or ML-driven product features.
• Practical fluency with AI tools and workflows.
• Proven experience owning product strategy and outcomes, not just feature delivery.
• Strong discovery skills, including customer research, problem framing, and hypothesis-driven development.
• Understanding of responsible AI principles — bias, fairness, transparency, privacy.
• Experience working in agile, cross-functional teams with Engineering and Design partners.
• Comfort using data to make decisions, define success metrics, and evaluate trade-offs.
• Excellent communication and stakeholder management skills.
• Experience with modern product tools (e.g., Jira, Productboard, Amplitude, Looker, or similar).
• Passion for Bonterra’s mission and interest in building technology that supports social impact organizations.

Requirements

• Define target markets and customer segments, identifying where Bonterra can win and how to differentiate.
• Define and evolve a clear product vision, strategy, and roadmap aligned to Bonterra’s mission and business objectives.
• Own and be accountable for product outcomes, including adoption, engagement, retention, and revenue impact.
• Translate company-level goals and OKRs into focused product bets with clear success metrics.
• Continuously assess market trends, competitive positioning, and emerging opportunities to inform strategy.
• Partner with Design, Engineering, and Research to run continuous discovery, including customer interviews, usability testing, data analysis, and experimentation.
• Identify and validate customer problems, test hypotheses, and ensure solutions deliver real customer and business value.
• Develop deep understanding of nonprofit workflows, motivations, and constraints across different customer segments.
• Own product packaging and pricing strategy, including tiering, monetization models, and value-based pricing.
• Define clear, compelling product positioning and messaging that differentiates Bonterra in the market.
• Lead end-to-end product launches.
• Collaborate closely with Engineering and Design to define solutions, scope work, and deliver iteratively.
• Partner closely with Marketing, Sales, and Customer Success to drive successful go-to-market execution.
• Measure and optimize go-to-market performance, including conversion, pipeline contribution, and adoption.
• Maintain a healthy, prioritized roadmap focused on outcomes over output.
• Ensure product requirements are clear, lightweight, and enable teams to move quickly without sacrificing quality.
• Define and monitor key product metrics; use qualitative and quantitative data to guide prioritization and iteration.
• Leverage experimentation and analytics to evaluate product performance and inform roadmap decisions.
• Lead product launches in partnership with Marketing, Sales, and Customer Success.
• Gather post-launch insights and continuously refine the product based on customer feedback and performance data.
• Act as a trusted product leader and subject-matter expert for your product area.
• Communicate clearly and persuasively with stakeholders at all levels, including executives.
• Mentor and support junior product managers, contributing to a strong product culture grounded in learning and impact.

Benefits

• Comprehensive benefits package that supports your health, well-being, and growth.
• Compensation and benefits may vary based on local standards, laws, and norms.
• Pay is determined by location, skills, experience, and education.
• Bonterra’s total rewards package may also include bonuses, incentives, equity, and a comprehensive benefits program.