[Hiring] Platform Solutions - Associate, Product Management @Goldman Sachs

Role Description

Associate, Product Management with Goldman Sachs Bank USA in Boston, Massachusetts. Reports to Boston, Massachusetts office, may work fully remote from any US location.

• Understand how product features operate for a defined area and facilitate the implementation of changes as needed by capturing requirements, socializing with key stakeholders and testing changes prior to a given release.
• Research industry trends and features to develop and pitch recommendations for the product roadmap.
• Define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers.
• Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience.
• Observe customer feedback to help inform product improvements and user experiences.
• Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, and Legal & Compliance.
• Work on short and long-term solutions to existing issues.

Qualifications

• Bachelor’s degree (U.S. or foreign equivalent) in Computer Science, Information Technology/ Systems, Computer Engineering, Political Science, International Relations, or a related field.
• Three (3) years of experience in the job offered or in a related role.

Requirements

• Prior experience must include three (3) years in the following:
• Support product changes and experiences within a Consumer Credit Card organization.
• Authoring technical requirements, user stories and epics using control-driven design principles, with special attention to cross-functional dependencies.
• Analyzing quantitative and qualitative data to assess data and effectively size production incident impacts.
• Using Microsoft products, including MS Word, MS Excel, MS Visio, and MS Power Point to facilitate business requirements development, data analysis, and implementation of customer remediation activities.
• Assist in evaluating existing bank processes for continuous improvement and compiling recommendations for management.
• Working with major product management applications including Jira and Confluence.
• Using SQL to research impact of product initiatives on customers.
• Collaborating cross-functionally with Legal & Compliance using regulatory knowledge of the credit card industry.
• Developing robust procedures for testing and production check-outs related to disclosures.
• Troubleshooting and solving ongoing issues with Splunk and other internal data tools.

Benefits

• Annual base salary for this Boston, Massachusetts-based position is $98,400.