[Hiring] Mastercard Commerce Media - Publisher Deployment and Success Manager @Mastercard

Role Description

Within Mastercard Services, our Customer Acquisition & Engagement business drives profitable business growth and maximizes customer lifetime value by transforming routine interactions into lasting relationships. We leverage our unique advantages in data, personalization, incentives, and optimization, in addition to our global expertise and scale, to efficiently acquire high value new customers, drive engagement and desired behaviors, and build customer loyalty. We are looking for a Manager for our newly launched Commerce Media business, a new media network enabling advertisers to provide highly targeted offers and ads to consumers through publishers.

• Work with product and engineering teams on a day-to-day basis to manage implementations with Publishers including defining and prioritizing key milestones, tracking progress and measurement of outcome.
• Lead the deployment and management for a wide range of new capabilities, including technical components and new commercial models.
• Develop and deliver high-quality collateral to support internal decision-making and stakeholder alignment.
• Facilitate cross-functional engagement and ensure timely follow-through on all resulting actions.
• Act as a liaison between the Publisher, business units and technical teams, ensuring clarity and alignment throughout the project lifecycle.
• Navigate a matrixed organization to influence stakeholders and drive outcomes within tight timelines.
• Define and document standard integration patterns. Partner and train regional teams on the deployment of commerce media solutions in market.
• Establish a network within the organization; build internal and external networks.

Qualifications

• Experience in product development and customer success, including building client facing relationships to deploy commerce media solutions, manage in-market testing and measurement.
• Background in advertising, fintech and/or financial services with an understanding of US regulations.
• Natural problem solver: analytical, curious, and fact-driven approach to product development.
• Collaborative team player: proven track record in collaborating with multiple cross-functional (both internal and external client publishers) teams across multiple locations; facilitating challenging conversations and managing ambiguity.
• Exceptional analytical, verbal, and written communication skills.
• Strong background in translating stakeholder needs into functional specifications, user stories and process flows.
• Strategic thinker with strong technical acumen and hands-on experience collaborating with business and technical teams.
• Ability to manage priorities and delegate tasks effectively in a fast-paced environment.

Requirements

• Experience in adtech or martech, particularly on the supply side.
• Experience in customer success and/or account management.
• Prior experience in a PM role, or similar, working in agile environments.
• Background in martech or adtech environments a plus.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance).
• Flexible spending account and health savings account.
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave).
• 80 hours of Paid Sick and Safe Time.
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire.
• 10 annual paid U.S. observed holidays.
• 401k with a best-in-class company match.
• Deferred compensation for eligible roles.
• Fitness reimbursement or on-site fitness facilities.
• Eligibility for tuition reimbursement.
• 56 hours of Paid Sick and Safe Time for interns.
• Jury duty leave for interns.
• On-site fitness facilities in some locations for interns.