[Hiring] Marketplace Operations Manager @Octave

Role Description

The Marketplace Operations Manager is responsible for the day-to-day operational performance of WiseMatch. Reporting to the GM of Strategic Growth, this role is accountable for translating strategy into execution — owning performance monitoring, demand activation, supply intelligence, and cross-functional coordination. The role requires strong analytical capabilities, marketplace fluency, and proficiency with AI tools to support the pace and volume of work.

Responsibilities Include:

• Marketplace Performance & Diagnostics
  • Monitor marketplace health across key dimensions including liquidity, supply/demand balance, conversion rates, and channel mix.
  • Diagnose drivers of performance and underperformance; coordinate with product, talent acquisition, operations, BI, and partnerships teams to size and address issues.
  • Define and maintain the operational metrics used to assess marketplace health and visibility.
  • Build and maintain a regular performance cadence, including dashboards and written narratives that summarize current performance, root causes, and recommended actions.
  • Utilize AI tools to accelerate data synthesis, scenario modeling, and performance reporting.
• Demand Activation
  • Identify and implement opportunities to improve booking volume through existing channels, including traffic optimization and conversion improvement.
  • Evaluate channel readiness as new demand sources come online; develop activation plans to capture volume at launch.
• Supply Intelligence
  • Analyze demand signals to identify supply gaps, match quality issues, and provider capacity needs by geography and specialty.
  • Coordinate with the operations team to troubleshoot supply-side issues including slot capacity degradation, geographic coverage gaps, and in-network availability.
  • Assess supply positioning at a qualitative level — ensuring the right providers are available to the right members, not only that aggregate supply targets are met.
• Analytics & Marketplace Health
  • Own the weekly and monthly performance reporting cadence, including narrative summaries for internal stakeholders.
  • Develop and maintain diagnostic tools including conversion funnel analytics, geo-level supply/demand balance reports, and channel-level performance tracking.
  • Apply AI tools to support data synthesis, narrative development, and scenario analysis.
• Strategic Initiatives
  • Support and lead workstreams connected to the broader WiseMatch launch strategy, including brand, partnerships, and product differentiation efforts.
  • Adapt to shifting priorities as the marketplace matures; take ownership of new workstreams as assigned.

Qualifications

• 3–6 years of experience in marketplace operations, growth operations, or revenue operations.
• Experience at a two-sided marketplace or platform business preferred.
• Healthcare industry experience preferred.
• Executes independently; moves from problem identification to resolution without significant direction.
• Applies systems-level thinking to marketplace dynamics, including the relationship between supply, demand, conversion, and channel performance.
• Proficient with AI tools (e.g., Claude, ChatGPT) as a core part of day-to-day work, including for data synthesis, analysis, and written deliverables.
• Effective at driving action across cross-functional teams without direct authority.
• Analytically strong; able to pull and interpret data, build analyses, and translate findings into clear recommendations.
• Operationally disciplined; follows through on commitments and maintains continuity across workstreams.
• Functions effectively in ambiguous, fast-moving environments.
• Communicates clearly and concisely, both in written form and verbally.

Benefits

• Company sponsored life insurance, disability and AD&D plans.
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options.
• Generous Paid Time Off as well as paid parental leave benefits.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
• Must be able to observe and communicate information on company provided laptop.
• Move up to 10 pounds on occasion.
• Must be eligible to work in the United States without sponsorship now or in the future.