[Hiring] Manager, Product - Digital Advisor Experience Practice Development @Thrivent

Role Description

The Manager, Product - DAX Practice Development is responsible for the long-term strategy and vision for Digital Advisor Experience Practice Development product as part of a broader Incentive and Practice Growth DAX portfolio. A player-coach role, the Manager, Product brings together the individual skillsets of a product manager with those of a leader of people. They are responsible for the long-term strategy and vision for a set of products as well as for the performance and growth of the product practitioners on the product team(s) they oversee.

This is a critical leadership role for Thrivent’s operating model product teams. They lead product discovery efforts and are accountable for improving the performance of their product over time by overseeing effective delivery of product improvements and successfully marketing and promoting their product with users. They partner effectively with and provide clarity to other disciplines on their team (business, design, engineering, analytics, etc.) and lead collaboration efforts with other product teams across Thrivent to align on priorities and develop effective solutions to challenges to optimize the end user experience.

Duties & Responsibilities

• Responsible for the long-term product roadmap as part of a larger business strategy.
• Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions.
• Accountable for ensuring business strategies are translated into and executed through product roadmaps by aligning product teams with clearly defined advisor outcomes that advance broader enterprise strategy.
• Leads team collaboration to manage and prioritize product roadmap and releases across multiple products.
• Collaborates to resolve conflicts in a constructive manner when they arise.
• Identifies and tracks key performance indicators and objective-based metrics to measure product health, drive continuous improvement, and ensure business outcomes and value are achieved.
• Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements.
• Partners with engineering leaders to ensure outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer.
• Engages with advisors on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions.
• Accountable for developing an effective go-to-market strategy for pilots and broader field releases in partnership with the business stakeholders.
• Researches and identifies industry best practices and trends to increase effectiveness.
• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
• Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
• Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

Qualifications

• Bachelor's degree or equivalent work experience.
• 10+ years relevant business experience, including in product manager role, product owner role or similar.
• Understand fundamentals of iterative development, software development process and procedures.
• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, and technology management.
• High-level of organization and attention to detail.
• Passion and understanding of new technology and trends.
• Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills.

Requirements

• Experience working in large, complex organizational initiatives and coaching through change management in support of Product Operating Model.
• Certified Product Manager or similar certification.
• May have prior supervisory experience.
• Strong ability to effectively manage and resolve conflicting priorities.
• Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements.
• Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle.
• Proven experience in leading and influencing cross-functional teams.
• Demonstrated experience with user interface design and best practices for usability.

Benefits

• Various bonuses (including, for example, annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• 401k.
• Pension.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• EAP.
• Well-being benefits, and other employee benefits.