[Hiring] Leaves Client Technology Leader @Alight

Role Description

The Leaves Client Technology Leader serves as the primary technical authority for a portfolio of leave administration clients, bringing deep expertise in leave plan design, systems configuration, and the Software Development Life Cycle (SDLC). This role is accountable for the end-to-end delivery of all client technology initiatives, including configuration, development, integrations, testing, deployments, defect remediation, and post-production stabilization.

The Client Technology Leader partners with delivery leaders and technical teams to translate business requirements into technology solutions while fostering a culture of continuous improvement, operational excellence, and colleague development.

Key Responsibilities

• Technology Strategy & Delivery Leadership
  • Lead the integrated delivery plans including planning, prioritization, and execution of all client technology initiatives.
  • Apply Agile and SDLC methodologies to ensure efficient delivery, high-quality outcomes, and strong project governance.
  • Oversee implementation and deployment activities across all technical workstreams.
  • Ensure technical solutions align with established best practices while meeting client requirements.
  • Break complex initiatives into executable work packages and coordinate assignment to appropriate teams.
  • Monitor dependencies, critical path activities, competing priorities, and delivery risks.
  • Establish visibility into delivery status, backlog health, resource constraints, and implementation readiness.
• Client Solutioning & Technical Expertise
  • Serve as the subject matter expert on leave administration systems, client leave plan requirements, and technical solution design.
  • Partner with clients, delivery teams, and third-party vendors to develop innovative and scalable solutions.
  • Translate business rules and operational requirements into detailed technical specifications and system configurations.
  • Support client acceptance testing and implementation readiness activities.
  • Evaluate requested client customization against product standards and long-term supportability.
  • Partner with governance and review boards to recommend approval, rejection, redesign, or prioritization of solution requests.
• Stakeholder & Partner Collaboration
  • Build strong relationships with internal and external stakeholders.
  • Influence decision-making and drive alignment across cross-functional teams.
  • Lead a matrixed delivery model consisting of Product, Engineering, Configuration, Testing, Integration, and Offshore delivery resources.
  • Coordinate work across domestic and global delivery teams.
  • Maximize utilization of offshore configuration and integration resources.
• People Leadership & Talent Development
  • Coach and mentor colleagues on system analysis, configuration, testing methodologies, and problem-solving techniques.
  • Provide technical leadership and support across teams.
  • Foster a culture of learning, accountability, collaboration, and continuous professional growth.
• Continuous Improvement & Innovation
  • Champion continuous improvement initiatives that enhance quality, efficiency, scalability, and client experience.
  • Identify process optimization opportunities and lead the development of innovative solutions.
  • Promote operational excellence through standardization and best practice adoption.

Success Measures

• On-time delivery of client configuration, integration, development, and deployment commitments.
• Strong client satisfaction and partnership outcomes.
• Reduced defect rates, rework, and improved system stability.
• Healthy backlog management and predictable delivery performance.
• Successful execution of complex implementations, technical transformations, and stabilization efforts.
• Effective utilization of onshore and offshore delivery resources.
• Growth and development of technical talent across the organization.
• Measurable improvements in delivery efficiency, quality, scalability, and forecasting accuracy.

Qualifications

• Deep knowledge of Leave Administration products, plan design, configuration, business processes, and operational workflows.
• Demonstrated experience leading configuration and technology delivery within a Leave Administration or related benefits environment.
• Experience coordinating work across Product, Engineering, Configuration, Testing, and Operations teams.
• Experience managing delivery through Agile and SDLC methodologies.
• Proven ability to drive resolution of complex delivery challenges involving multiple teams and dependencies.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Our Commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on various protected characteristics.

Salary Pay Range

• Minimum: 90,000.00 USD
• Maximum: 120,000.00 USD