[Hiring] Lead Product Manager @Form Health

Role Description

We're looking for a strategic, hands-on Lead Product Manager to lead Scheduling & Care Access at Form Health. Scheduling sits at the intersection of patient access, provider utilization, and operational scale. It’s how patients access care, how providers fill their days, and how we grow without losing the human moments that define our experience. This is a high-leverage role with end-to-end ownership of one of our most consequential product areas, including the authority to make build vs. buy decisions and shape the future architecture of our scheduling stack. You'll partner with engineering, design, operations, and clinical leaders to define the roadmap and deliver against it. You'll be joining a talented, experienced team and iterating on existing tooling with a bias toward data driven decisions and action.

What you will do

• Own Scheduling & Care Access end-to-end, including provider availability, matching, and the scheduling experience across both patient-facing and internal workflows.
• Understand and define the problem space.
• Develop a deep understanding of workflows across patients, schedulers, patient coordinators, and providers.
• Identify the highest-impact jobs-to-be-done to improve access while reducing operational burden.
• Use data to uncover bottlenecks and opportunities across the scheduling lifecycle.
• Own product strategy and outcomes.
• Define the vision, strategy, and roadmap for Scheduling & Care Access in alignment with company goals.
• Set and drive key metrics such as utilization, time-to-first-appointment, no-show rates, provider load balance, and conversion through scheduling flows.
• Continuously iterate based on data, experimentation, and feedback.
• Drive build vs. buy decisions.
• Lead evaluation of third-party scheduling solutions vs. in-house development.
• Prototype, test, and validate approaches, making recommendations grounded in data and long-term architectural fit.
• Partner with engineering to shape the evolution of our scheduling platform.
• Deliver iteratively with engineering and design.
• Partner closely with engineering and design to ship, learn, and iterate quickly.
• Prioritize work to maximize impact and reduce feedback cycles.
• Ensure a high-quality, scalable experience across both patient and internal tools.
• Collaborate across teams.
• Translate business and user needs into clear product requirements, user stories, and functional specifications.
• Lead demos, training, and communication across operations, clinical, commercial, and executive stakeholders.
• Collaborate on adjacent roadmaps where scheduling intersects with other product and engineering teams.

About you

• You're a senior product manager who has lived in marketplace, scheduling, or logistics products.
• You've worked in healthcare or care delivery long enough to understand the intricacies of clinical scheduling and balancing that with a growing patient population.
• Above all, you let data lead with small batch iterative delivery.
• You're equally comfortable making the call on build vs. buy, defending it with evidence, and going deep enough into APIs and integration workflows to know whether a vendor's promises hold up.
• 7+ years of product management experience, with time on scheduling or logistics products.
• Healthcare or care delivery experience. You understand clinical workflows, eligibility, and the constraints that make healthcare scheduling materially different.
• A bias for driving product decisions with metrics and analytics.
• Comfort making and defending build vs. buy decisions, including evaluating third-party vendors and integrating across systems.
• Ability to dive into technical problems (APIs, multi-system workflows, integrations across homegrown and third-party software) and communicate clearly across functions in a remote-first environment.
• A track record of defining product vision, rallying support around it, and delivering iteratively against that vision.
• Self-driven, adaptable, and excited to learn in a rapidly growing startup.
• A genuine excitement for making compassionate, evidence-based healthcare accessible.
• You believe in small-batch delivery and getting value into users' hands sooner rather than later.

Benefits

• Competitive salary and equity in a high growth start-up.
• Comprehensive health benefits (medical, dental, vision).
• 401k.
• Flexible work schedules and paid time off.
• Paid parental leave.

Company Description

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.

Base Annual Salary

$150,000 - $170,000 USD