[Hiring] Lead Digital Product Manager @Humana

Role Description

A lead product manager manages multiple simultaneous projects and oversees all aspects of each project, from conception to completion. Lead product managers may also task themselves with developing new products or features within existing offerings. This requires them to work with other departments —such as engineering, service, ops, sales, etc.—to ensure that they're building something that meets the needs of both the customer and the business.

Key Responsibilities

• Product Strategy & Roadmap:
  • Lead the product vision and roadmap for assigned digital experiences.
  • Translate our priorities, customer insights, and operational needs into measurable outcomes.
  • Balance near-term delivery with long-term platform evolution.
  • Lead product discovery and identify opportunities that improve customer and outcomes.
• Mobile & Digital Experience Leadership:
  • Lead strategy and execution of mobile-first customer experiences.
  • Champion intuitive digital journeys across authentication, onboarding, refill, fulfillment, and self-service.
  • Partner with UX and Engineering to improve usability, accessibility, and customer satisfaction.
  • Use customer insights and analytics to prioritize investments.
• Capability Thinking & Platform Evolution:
  • Identify opportunities to convert channel-specific functionality into reusable platform capabilities.
  • Partner with capability product managers to reduce duplication and increase consistency across channels.
  • Advocate for configurable, scalable solutions over one-off customizations.
  • Help shape our transition toward capability-based product ownership.
• Cross-Functional Leadership:
  • Lead teams through discovery, prioritization, delivery, and continuous improvement.
  • Build partnerships across Design, Engineering, Operations, Analytics, and Business teams.
  • Influence strategic decisions through data, customer insights, and product recommendations.
• Product Operations & Delivery:
  • Define success metrics and measure growth.
  • Manage roadmap priorities across multiple workstreams.
  • Complete product documentation, feature definition, and implementation planning with high quality.
  • Balance innovation, technical modernization, and operational stability.

Qualifications

• 7+ years of Product Management experience leading complex digital products.
• Experience managing native mobile applications (iOS and Android) and responsive web experiences.
• Customer-centered design and digital product strategy experience.
• Experience defining product roadmaps and prioritizing competing needs.
• Lead teams without direct authority.
• Experience using customer insights and analytics to drive product decisions.
• Experience identifying reusable solutions and influence platform strategy.
• Experience working within Agile product organizations.

Requirements

• Healthcare, pharmacy, or other regulated industry experience.
• Experience with modular product architecture, reusable component strategies, or capability-based product management.
• Experience partnering with platform engineering teams.
• Experience leading digital transformation projects.
• Experience with customer journey mapping and service design.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.