[Hiring] Lead Analyst, People Technology & AI @ServiceTitan

Role Description

This role is for someone who has fundamentally changed how they work because of AI: do you use LLMs, automation platforms, and AI agents daily to research faster, design better, and document without friction? This role might be for you.

You'll bring deep Workday HCM expertise and an AI-native mindset to a role that sits at the center of our people systems ecosystem - touching global growth, M&A activity, and continuous process improvement. The Lead Analyst, People Technology owns the configuration foundation that every other module, integration, and downstream system depends on. You'll proactively identify automation opportunities, design and ship AI-powered workflows, and raise the technical bar for everyone around you.

What You'll Do

• AI & Automation
  • Identify and own a continuous pipeline of AI and automation use cases across the HR tech stack.
  • Design and deploy AI-powered workflows using tools like Workato AI agents, Claude APIs, and equivalent orchestration platforms.
  • Use AI in your own daily workflow to research configuration options, generate documentation drafts, synthesize stakeholder feedback, and prototype solutions.
  • Partner with IT and integration owners to identify where agentic or LLM-driven automation can replace manual data handling, approval routing, and reporting workflows.
  • Package what you build into shareable, easy-to-adopt assets.
• Core HCM Ownership
  • Serve as the People Technology SME for Core HCM in Workday and our broader tech stack.
  • Design, configure, and maintain complex, scalable solutions focused on automation and elevating the employee experience.
  • Apply a downstream-impact mindset to every configuration decision.
  • Own data quality and system integrity, proactively identifying and resolving issues.
• Cross-Functional Partnership
  • Act as a strategic advisor to stakeholders across Operations, Global Expansion, IT, FP&A, and other teams.
  • Translate ambiguous business needs into clear technical requirements.
  • Partner with integration owners and technical teams to triage and troubleshoot integration issues.
• Projects & Delivery
  • Lead and execute M&A integrations and new entity builds end-to-end.
  • Lead end-to-end process design efforts by mapping current state, identifying gaps, and re-engineering operations.
  • Lead complex, cross-functional technology projects in the People Technology space.
  • Design and implement AI-powered automations to streamline HR processes.
• Mentorship & Knowledge Sharing
  • Mentor team members and stakeholders on system configuration, data models, and best practices.
  • Champion adoption of new tools and technologies.

Qualifications

• 8+ years of hands-on Workday HCM configuration experience across complex, global tenants.
• Demonstrated current AI fluency with specific tools (Workato, Claude, GPT, Zapier, or equivalent).
• Proven delivery in high-stakes programs: M&A, new entity builds, or major org restructuring.
• Deep fluency in Workday's data model, security architecture, and business process framework.
• Comfort in the integrations layer: understanding EIBs, Studio, Orchestrate, Core Connectors, and APIs.
• Strong documentation habits, treating written documentation as a deliverable.
• Strategic mindset, pushing back on requests that would create technical debt.
• Exceptional stakeholder communication skills.

Benefits

• Flexible time off with ample learning and development opportunities.
• Company-paid medical, dental, and vision for you and your dependents.
• Parental leave and support, up to $20k in adoption reimbursement.
• Financial planning tools and more.

Company Description

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer.