[Hiring] Insurance Product Specialist @Silvur

Role Description

Silvur is looking for a Product Specialist to serve as the central expert on our Medicare platform across a large and growing portfolio of credit union partners. This is a consolidated role that brings together what was previously split across two positions — partner success and operational partnership management — into a single, senior owner accountable for product adoption, enablement, and long-term partner health.

This is not a sales or business development role. You will not be sourcing or closing new credit union partnerships. Instead, you will go deep with our existing and newly onboarded partners — driving real product utilization, building staff capability, and ensuring Silvur’s Medicare solutions are genuinely embedded in the credit union member experience at scale.

You’ll manage 16+ active credit union partners, which means your success depends not just on relationship quality but on your ability to build repeatable playbooks, scalable training programs, and data-informed engagement strategies that work across a large book of business.

What You’ll Own

• Product Adoption & Partner Enablement
  • Serve as the primary product expert for Silvur’s Medicare platform across all active credit union partners.
  • Design and deliver scalable training programs for credit union staff, in-branch teams, and executive stakeholders in collaboration with local Silvur Medicare agents.
  • Translate complex Medicare product features into clear, actionable guidance tailored to each partner’s member base and operational context.
  • Build repeatable enablement materials, playbooks, and resources that can be deployed efficiently across a large partner portfolio.
• Partner Relationship Management
  • Own the ongoing relationship for 16+ credit union partners, serving as the primary point of contact for product questions, support escalations, and program optimization.
  • Ability to lead with executive presence. Teammate will be interacting daily with the C-suite at credit unions. Knowing how to serve and engage them will be critical to your success.
  • Manage quarterly business reviews and proactive check-ins to surface adoption gaps, celebrate wins, and align on goals.
  • Customize referral workflows and program configurations to match each partner’s systems and preferences.
  • Identify and act on opportunities to deepen product usage within existing accounts.
• Onboarding & Implementation
  • Lead new partner onboarding end-to-end — from kickoff through full program deployment — with a structured, education-first approach.
  • Coordinate project timelines, training delivery, and onboarding documentation across internal and partner teams.
  • Serve as the connective tissue between credit union stakeholders (marketing, operations, executive sponsors) and Silvur’s internal teams.
• Tech and AI Curiosity
  • Excitement to build AI-first delivery model.
  • Comfort with Claude, ChatGPT is essential as you will be building automations to support scaling partner deliverables.
  • Replace Powerpoint & Excel with Google suite. Add Hubspot, Asana, Canva to the tech stack to streamline deliverables.
• Data, Reporting & Cross-Functional Collaboration
  • Establish and monitor referral tracking, engagement metrics, and product utilization data across the portfolio.
  • Surface insights and trends to internal teams; translate partner feedback into actionable product and process recommendations.
  • Partner with operations, product, and marketing teams to improve member outcomes and influence the product roadmap.

Requirements

• 5+ years of experience in partner success, client onboarding, account management, or product specialist roles — ideally managing large portfolios (10+ accounts).
• Prior start-up experience required; comfort with ambiguity and building processes from scratch.
• Background in insurance, Medicare, financial services, or B2B2C platform partnerships; ability to quickly become a credible product expert.
• Proven ability to build and deliver training programs or enablement materials for non-technical audiences.
• Experience using data to identify adoption gaps, measure engagement, and drive program improvements.
• Strong PowerPoint and Excel skills; prior experience with project management tools such as Asana; comfortable with Google Suite, Zoom, Teams, and similar platforms.
• Excellent communication and consultative skills; confident leading cross-functional projects with stakeholders at all levels.
• Genuine passion for helping people navigate retirement and healthcare decisions.

Benefits

• Employees receive a total compensation package including salary, options, health benefits (healthcare, vision, and dental), paid time off + holidays, and 401k with employer contribution.
• You may choose the technology you need to help you excel in your role.
• You will work in a flexible environment with an impact-driven, high-growth team that is changing the future of retirement healthcare.
• Base Salary: $90,000 – $110,000 per year, depending upon experience.
• Incentive: This role is eligible for incentive with a target of up to $40,000 depending on results.

Company Description

Silvur Technology Services is an equal opportunity employer. We’re committed to building a team that reflects the diverse communities we serve and creating a workplace where everyone feels valued and included.