[Hiring] Industry Product Leader @ECI Software Solutions

Role Description

This Industry Product Leader role is dedicated to ECI's Field Service vertical, which serves office technology and managed print dealers, equipment maintenance and service providers, and commercial service and trade businesses through solutions such as e-automate, MobileTech, FMAudit, Printanista, and Davisware. The successful candidate will bring deep, hands-on experience within the field service industry, including:

• Working knowledge of service contract and meter-based billing models
• Dispatch and technician workflows
• Parts and inventory management
• The economics of service-driven businesses

This role sets the industry strategy, AI roadmap, and commercial priorities for the vertical and serves as ECI's go-to voice on field service. Candidates must demonstrate:

• Established credibility with field service customers, dealers, and industry communities
• A proven track record of translating the unique pain points of service organizations into product and P&L outcomes

What You'll Do

• Define the industry strategy and growth thesis
• Set industry strategy and commercialization priorities across a major industry
• Convert complexity across a major industry into clear value pools
• Define the industry's AI strategy
• Own the integrated industry roadmap and investment priorities
• Monitor roadmap throughput, release adoption, and strategic goal attainment
• Shape packaging and positioning
• Lead customer councils, executive discovery, and market feedback loops
• Run the regular business review across your industry
• Direct discovery, prioritization, experimentation, and instrumentation
• Guide pods and your team in defining technical building blocks
• Hire, develop, and manage a team of PM Builders

Qualifications

• Typically 12+ years in product, industry solutions, general management, or portfolio leadership in software or SaaS, with a Bachelor's; or 8 years with a Master's; or equivalent
• Multiple cycles of owning industry strategy and P&L outcomes
• Broad, authoritative expertise across a major industry and its adjacencies
• Demonstrated people-management experience at scale
• A track record resolving significant and unique industry issues

Preferred

• Experience setting pricing, packaging, and commercial-play strategy with PMM
• Experience operating as a peer to GTM and delivery directors
• Experience coordinating the work of more junior Industry PMs as a Team Lead

How Success Is Measured

• Industry growth and P&L
• Customer and portfolio health
• Roadmap and execution alignment