[Hiring] Implementation Solution Consultant, Workforce AI @Aya Healthcare

Role Description

The Implementation Solution Consultant, Workforce AI is responsible for designing and delivering customer solutions during implementation within a healthcare technology environment. Acting as the bridge between customers, data, and system capabilities, the consultant partners directly with clients to shape solution design, validate data and integrations, and guide key decisions. The role requires strong analytical skills, systems thinking, and the ability to translate complex workforce and scheduling needs into scalable, practical solutions.

• Partner directly with customers during implementation to shape solution design that meets business requirements while aligning with platform capabilities and best practices.
• Lead and contribute to customer‑facing, solution‑oriented discussions, helping customers understand options, constraints, risks, and tradeoffs.
• Translate complex healthcare workforce and scheduling needs into clear, actionable solution recommendations.
• Serve as a trusted implementation advisor, guiding how configuration, data, and integrations impact downstream outcomes.
• Build and apply a deep understanding of platform data flow, including backend data structures, system relationships, and processing logic.
• Use SQL queries to independently investigate data, validate assumptions, and support troubleshooting and implementation decisions.
• Review and validate inbound customer data for completeness, accuracy, and alignment with solution and business requirements.
• Identify data quality issues, edge cases, and structural risks, and propose appropriate paths to resolution.
• Evaluate how data structure and configuration choices affect application behavior, system performance, and customer experience.
• Support complex customer integrations, including iPaaS workflows (e.g., Workato) and file‑based integrations (SFTP).
• Review and validate file formats, data mappings, schedules, and integration logic to ensure reliable, scalable data exchange.
• Partner closely with Engineering to clarify requirements, validate outcomes, and troubleshoot integration‑related issues.
• Support integration testing, go‑live readiness, and post‑implementation stabilization.
• Contribute to defining repeatable, scalable integration patterns used across customers.
• Contribute to implementation documentation, solution design standards, data validation frameworks, and best practices.
• Translate technical solutions into clear, customer‑ready guidance and internal enablement materials.
• Surface recurring risks, gaps, and inefficiencies to Implementation leadership.
• Provide structured feedback from customer implementations to inform product improvements and delivery process enhancements.

Qualifications

• Bachelor’s degree.
• 3+ years of experience in implementation consulting, solution consulting, systems analysis, system administrator or a similar role within SaaS, enterprise software or healthcare organization.
• Experience with UKG / Kronos advanced scheduling in an implementation, consulting, integration, or system administration role.
• Knowledgeable in healthcare workforce management, including scheduling, staffing and operational workflows.
• Prior involvement in solution design for complex, data‑heavy implementations.
• Strong analytical and problem‑solving skills, with demonstrated ability to connect business requirements, system behavior, and data.
• Working knowledge of SQL (or the ability to quickly learn) to support data investigation and analysis.
• Experience supporting integrations and data workflows (iPaaS and/or SFTP).
• Experience validating, troubleshooting, and interpreting customer data in implementation or production environments.
• Proven ability to engage directly with customers in a consultative, solution‑focused capacity.
• Strong communication skills, with the ability to explain technical concepts to non‑technical stakeholders.
• Comfort operating in ambiguous, fast‑moving, and evolving environments.

Benefits

• Free premium medical, dental, life and vision insurance.
• Generous 401(k) match.
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses.
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws.
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities.
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily.

Company Description

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving.