[Hiring] Group Product Manager @Professional Case Management

Role Description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

The Group Product Manager (GPM) acts as the organization's ultimate "Champion" and Subject Matter Expert (SME) for the eSource ecosystem, comprising both RealTime and CRIO platforms. This role goes beyond administration; it is a strategic leadership position responsible for the product roadmap, international deployment, vendor governance, and data integrity. The GPM will bridge the gap between technical configuration and clinical execution, ensuring our systems are not only compliant and validated but are also driving the future of decentralized, hybrid, and site-based trials.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, Healthcare Administration, or a related field (required); Master’s degree preferred
• 5+ years of experience in product management, business analysis, technology implementation, or related roles
• Experience managing complex platforms, enterprise systems, or multi‑stakeholder products
• Proven ability to define product strategy, build business cases, and present recommendations to senior leadership
• Strong understanding of end‑to‑end product lifecycle management
• Excellent communication, collaboration, and stakeholder engagement skills
• Ability to operate effectively in fast‑paced, cross‑functional environments

Requirements

• Experience with digital platforms, mobile or web‑based applications, or workflow automation
• Familiarity working within or alongside a formal PMO, agile delivery, or scaled product frameworks
• Experience managing vendor relationships and third‑party solutions
• Agile, product ownership, or project management certifications (e.g., CSPO, SAFe, PMP) are a plus

Essential Functions/Areas of Accountability

• Lead discovery efforts to understand user workflows, business needs, technology gaps, and product opportunities
• Define product vision, strategy, and success metrics for assigned product portfolios
• Map high‑level workflows and translate business needs into product requirements and epics
• Partner with business, operational, technical, and leadership stakeholders to gather input and validate direction
• Develop and maintain business cases, including value propositions, cost estimates, high‑level timelines, and implementation roadmaps
• Ensure planning, analysis, and recommendations are clearly documented and support executive‑level decision‑making
• Balance short‑term delivery needs with long‑term strategic objectives

Ongoing Responsibilities

• Serve as product owner for assigned platforms, systems, or digital tools
• Own and maintain product roadmaps, backlogs, and prioritization frameworks
• Identify, evaluate, and propose enhancements, optimizations, and new product capabilities
• Coordinate with vendors, internal technology teams, and business partners to support successful delivery and adoption
• Collaborate with change management, training, and operations teams to support onboarding and ongoing user success
• Establish and maintain governance, documentation, and decision‑making processes for products
• Ensure solutions align with organizational priorities, architectural standards, security, and regulatory/compliance requirements
• Monitor performance metrics and user feedback to inform continuous improvement
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Please contact Carson Moreira-Rego at (866) 776-0127 x387 or at [email protected] today to learn more about our opportunities where you can make a difference in your own career!

Professional Case Management is an Equal Opportunity Employer.