[Hiring] Group Product Manager @Zip Co Limited

Role Description

Lead the strategy and development of new direct-to-consumer financial products adjacent to Zip’s core Buy Now, Pay Later offering.

Shape a coherent, customer-centered experience across Zip’s growing portfolio—driving product adoption, engagement, retention, and sustainable business outcomes.

Manage and develop a team of Product Managers responsible for both the continued success of Zip’s core BNPL product and new zero-to-one product launches.

Join a remote-first US team, with the option to work in person from Zip’s Manhattan office.

Start your adventure with Zip as a Group Product Manager to lead the next chapter of our direct-to-consumer product experience.

You will own the product strategy and execution for assigned new financial products while ensuring that our growing portfolio feels like one cohesive, intuitive experience for customers. Your mandate will span the full product lifecycle:

• Identifying unmet customer needs
• Validating new product opportunities
• Launching lean and valuable MVPs
• Scaling successful products
• Continuing to improve our established BNPL experience

This is both a product-leadership and people-leadership role. You will manage and mentor a team of one to three Product Managers, setting clear direction while remaining close enough to the work to personally lead Zip’s most ambiguous and strategically important product initiatives.

You will work closely with various teams to build products that customers understand and value, deliver sustainable commercial results, and meet the high standards of trust and responsibility required in consumer financial services.

Qualifications

• 10+ years of product-management experience, including meaningful experience building consumer-facing digital products.
• At least three years of experience directly managing, mentoring, and developing Product Managers.
• Experience leading direct-to-consumer financial products within consumer lending, credit, BNPL, banking, payments, or another regulated financial-services category.
• A demonstrated record of launching new financial products from zero to one and successfully taking promising products beyond launch into adoption and responsible scale.
• Experience leading a portfolio containing products at different lifecycle stages.
• Strong product judgment and the ability to balance customer value, commercial outcomes, credit performance, regulatory requirements, operational complexity, and long-term customer trust.
• Expertise using quantitative analysis, customer research, usability insights, market intelligence, and competitive analysis.
• Experience defining and managing business and customer outcomes.
• Familiarity with the economics and risk dynamics of consumer financial products.
• Experience partnering with Marketing and Growth teams on go-to-market strategy.
• Curiosity and fluency applying AI and LLM tools to your own productivity.
• Strong cross-functional communication and influence.
• Comfort operating in a fast-moving environment with significant ambiguity.
• A background at a high-growth direct-to-consumer fintech, financial-services organization, bank, or lending platform is strongly preferred.

Requirements

• Own the product vision, strategy, and multi-year roadmap for Zip’s direct-to-consumer product portfolio.
• Identify and validate new product opportunities by combining customer research, behavioral data, market analysis, and commercial potential.
• Lead new financial products from zero to one—developing the product thesis, defining target customers and use cases, testing key assumptions, shaping MVP scope, launching to market, and iterating based on evidence.
• Create a coherent multi-product customer experience.
• Partner deeply with Product Design and Research to simplify complex financial concepts.
• Establish portfolio-level goals and success measures.
• Develop a clear understanding of each product’s economics and performance.
• Balance team capacity and product investment across products at different lifecycle stages.
• Partner with Marketing, Growth, CRM, and Partnerships to shape product positioning and go-to-market plans.
• Work with Credit Risk, Compliance, Legal, Finance, Treasury, and Operations from the beginning of product development.
• Make thoughtful tradeoffs between speed and scalability.
• Develop appropriate uses of AI across the customer experience.
• Manage, mentor, and develop a team of Product Managers.
• Remain a hands-on player-coach, directly leading critical discovery, strategy, or delivery work.
• Raise the standard of product management across the group.
• Communicate product strategy, progress, performance, risks, and tradeoffs clearly.

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents