[Hiring] Director, Product Management - Appian @Healthesystems

Role Description

The Director, Product Management is responsible for driving the development of our products, programs, and services. The incumbent must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. This position will be dedicated to improving workflows and automation and must have experience in focusing on designing, building, and improving systems that automate business processes and streamline workflows.

• Determines customers' needs and desires by specifying and conducting the research needed to obtain market information.
• Recommends the nature and scope of present and future product opportunities by understanding the customer’s problem and creating solutions and/or new product ideas to solve.
• Assesses market competition by comparing the company's product to competitors' products and identifying solutions to fill gaps.
• Works with leaders and sales team to develop product strategies and vision.
• Assesses product market data and ideas by interacting with customers, assessing industry trends, and evaluating prospect data.
• Provides sales support, including responses to RFPs from prospective customers.
• Provides guidance and support for new customer implementations and customer projects.
• Introduces and markets new products by developing time-integrated plans with sales, marketing, and delivery teams.
• Prioritizes features, creates product roadmaps, and manages product backlogs.
• Works with Operations and Product Delivery teams to ensure operational requirements are implemented.
• Maintains a high level of understanding of the product performance measures or key drivers.
• Maintains product expertise allowing detailed conversations regarding functionality and results achieved using product features.
• Maintains professional and technical knowledge by working with the product delivery teams, attending educational workshops, and reviewing professional publications.
• Provides thought leadership in the design of new processes and interactions to enhance the overall customer experience.

Qualifications

• Bachelor's degree from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
• Appian platform or low-code, no-code solutions experience is required.
• Workers’ Compensation industry experience is highly preferred.
• Proven working experience in product management.
• Proven track record of managing all aspects of a successful product throughout its entire lifecycle.
• Strong analytical and quantitative skills and comfort with data-driven decision making.
• Excellent written and verbal communications skills.

Requirements

• Travel up to 40% of the time may be required to attend meetings and visit locations throughout the country.
• Ability to take customer and stakeholder needs, market trends, technical trends, and own perspective to develop a product vision and associated strategies.
• Self-confidence in dealing with ambiguity and changing market conditions to create solutions that will meet customers’ needs in the present and the future.
• Excellent intuition into the user experience with demonstrated success in creating innovative, user-friendly solutions.
• Ability to translate strategic differentiators into innovative and detailed product requirements.
• Strong technical aptitude and an ability to understand and discuss architectural concepts, schedule tradeoffs, and assess new opportunities with technical team members.
• Skilled at working effectively with cross-functional teams in a matrixed organization.

Benefits

• Competitive compensation and benefits package including healthcare coverage, PTO, paid holidays, 401(k), company-provided life insurance/disability coverage, wellness options, and more.
• Pay is based on several factors including but not limited to education, work experience, certifications, geographical cost of labor, etc.
• Comprehensive benefits package including health, dental, vision, disability and life insurance, wellness resources, recognition programs, 401k contribution, and PTO & Holiday pay.