[Hiring] Director of Product Marketing and Market Research @Mews

Role Description

Help make the world more hospitable. The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster, and create better guest experiences.

You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.

If you’re motivated by ownership, curiosity, and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.

Responsibilities

• Product marketing strategy
  • Define and own product marketing strategy across the Mews portfolio – covering positioning, messaging, and go-to-market execution from launch through adoption and ongoing engagement.
  • Build and govern the global product launch framework so that launches are scalable and repeatable, with clear handoffs between strategy and execution.
  • Own product adoption and post-launch engagement strategy – moving the function beyond launch execution to continuous market thinking that drives usage, retention, and revenue contribution.
  • Partner with Product, Sales, RevOps, and Customer Success to ensure product marketing strategy connects to commercial outcomes and is reflected in how the business goes to market.
  • Own NPS tracking programs and design the measurement framework for product marketing impact, including product attach rates, adoption metrics, and pipeline contribution.
• Market research and customer insights
  • Own the end-to-end market research function: identifying research opportunities, designing methodology, running studies, synthesising findings, and activating insights across the business.
  • Lead primary and secondary research initiatives that inform strategic, commercial, and product decisions – including competitive analysis, customer behaviour, market sizing, and buyer intelligence.
  • Build competitive intelligence as a structured, ongoing discipline – not a one-off project. Translate competitive signals into positioning decisions, sales enablement, and product roadmap input.
  • Serve as the functional authority on what the market is telling Mews, and translate that into insight narratives that influence senior leadership decisions and business strategy.
  • Work closely with Strategy, Product, RevOps, and Marketing to ensure insights land where decisions get made, not just where they get read.
• Team and function leadership
  • Lead and develop a team of product marketers, setting clear expectations, building capability, and creating a culture of commercial accountability.
  • Set the operating model for how the team works with AI – determining where AI handles execution tasks and where human judgment is irreplaceable, and building team-level standards accordingly.
  • Serve as the senior leadership go-to on product marketing and market intelligence – the person any executive can trust for a well-grounded, commercially-connected answer.
  • Represent product marketing and research in executive forums, contributing to annual planning and portfolio prioritisation decisions.

Qualifications

• 10+ years in B2B SaaS marketing, with the majority of that time in product marketing – not demand generation, not agency, not brand-only roles.
• Has held a Director, Senior Director, or Head of Product Marketing title, or a broader marketing leadership title that included ownership of the product marketing function.
• Proven track record managing and developing a multi-person product marketing team, including hiring, coaching, and performance management.
• Experience owning or significantly contributing to a market research or customer insights function – primary research methodology, competitive intelligence programs, or voice-of-customer work.
• Deep understanding of B2B SaaS go-to-market strategy: positioning, messaging architecture, pricing and packaging alignment, sales enablement, and lifecycle marketing.
• Experience building or significantly reshaping a product marketing function – not just managing an inherited one.
• Has operated in a lean, fast-moving environment such as a scale-up, growth-stage, or pre-IPO company. Experience only in large enterprise environments with unlimited resources is unlikely to be a strong fit.

Requirements

• Owns GTM strategy end-to-end – from initial positioning through post-launch adoption and continuous market engagement. Experience limited to launch execution is not sufficient.
• Connects product marketing directly to revenue outcomes. Can articulate how their work has influenced pipeline, product attach rates, adoption, or retention – not just campaign outputs.
• Translates research into business decisions – not just insight reports. Has a track record of research that changed a strategic or commercial direction.
• Multi-functional marketing experience beyond product marketing, for example content, SEO, digital, demand generation, or go-to-market strategy.
• Metrics-driven. Comfortable defining and owning the measurement framework for both product marketing impact and research quality.
• Strong senior stakeholder communication. Able to influence executive decisions, present with authority, and earn trust through substance rather than seniority alone.
• Publicly visible in the product marketing or insights community – speaker, writer, or recognised contributor to the discipline. Not a requirement, but a meaningful differentiator.

Benefits

• Unlimited paid holiday (yes, really)
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
• A work from anywhere policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to make your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working