[Hiring] Director of Platforms, Protection @Ministry Brands

Role Description

As the Director of Platforms, you will own the strategy, performance, and evolution of the technology platforms that power our pre-employment and volunteer background screening services. You will lead a multi-disciplinary team responsible for the operation, optimization, and modernization of our three primary screening delivery platforms, driving reliability, scalability, compliance, and a best-in-class candidate and customer experience. A central focus of this role is developing and executing the multi-year platform consolidation and migration strategy that unifies our screening capabilities, reduces operational complexity, and accelerates product innovation.

Key Responsibilities

• Own the end-to-end strategy and roadmap for our three primary background screening delivery platforms, balancing day-to-day reliability with long-term modernization.
• Develop and execute a multi-year platform consolidation and migration strategy; defining the target-state architecture, phasing, customer migration playbooks, success metrics, and risk mitigation plans.
• Lead cross-functional execution of platform migrations in partnership with Product, Engineering, Operations, Compliance, Relationship Management, and Sales, ensuring zero-disruption transitions for customers, candidates, and integration partners.
• Set and govern platform KPIs across availability, throughput, turnaround time, error rates, cost-to-serve, and compliance posture; report platform health to executive leadership on a regular cadence.
• Partner with Engineering and Product leadership to prioritize platform investments including data model unification, API standardization, ATS/HCM integration parity, and automation of fulfillment workflows.
• Champion an FCRA-, EEOC-, and state-CRA-compliant operating model across all platforms, partnering with Legal and Compliance on data retention, dispute handling, adverse action workflows, and audit readiness.
• Define and operationalize platform SLAs and incident response standards; lead post-incident reviews and drive continuous-improvement initiatives that reduce manual touch and rework.
• Manage vendor and supplier relationships for data sources, infrastructure, and third-party screening components; negotiate commercial terms and ensure performance against SLAs.
• Serve as a senior internal and external spokesperson for the platform; engaging with key customers, partners, auditors, and industry bodies on platform direction, security, and compliance.
• Own platform total cost of ownership; build the annual operating plan, manage capital and operating budgets, and deliver measurable unit-economic improvement through consolidation.

Qualifications

• Passionate about background screening, trust & safety, and operational excellence, and enthusiastic about helping purpose-driven organizations hire and serve safely.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience.
• 12+ years of experience in technology platform management, product operations, or platform engineering leadership, with at least 6 years in a people-leadership role.
• Demonstrated track record leading large-scale platform consolidations, re-platforming initiatives, or customer migrations in a regulated SaaS environment, required.
• Direct experience in background screening, CRA operations, identity/verification services, or a closely related regulated data/compliance domain, required.
• Working knowledge of FCRA, EEOC guidance, state-level CRA regulations, GLBA/PII handling, and SOC 2 controls relevant to consumer reporting, preferred.
• Experience operating multi-tenant SaaS platforms with deep ATS/HCM integration footprints (e.g., Workday, iCIMS, Greenhouse, UKG, ADP, Paylocity), preferred.
• MBA or relevant certifications (e.g., PBSA-affiliated training, PMP, ITIL, AWS/Azure/GCP), preferred.

Physical Considerations

• Ability to work in a general office environment.
• Ability to handle extended periods of computer-based work, including telephone.

Travel Considerations

• Domestic and/or international travel required, estimated up to 20%.

Benefits

• Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.
• Flexible paid time off – We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
• Paid parental leave – We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
• Mental health support – Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
• Professional development reimbursement – We provide financial assistance to our associates seeking to further their education and career.
• Employee Recognition & Rewards - We use Nectar to celebrate achievements and strengthen our culture of recognition.

Company Description

Ministry Brands is a fast growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Our mission is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service and commitment to excellence.