[Hiring] Director, Insurance Product Filing & Lifecycle Management @Oscar Health

Role Description

The Director, Insurance Product Filing & Lifecycle Management leads execution across the ACA individual and small group QHP product lifecycle. You will oversee product-related regulatory filing delivery, quality assurance, and operational governance over the annual process calendar.

• Translate strategy into accurate and compliant outputs across the product lifecycle.
• Lead teams responsible for product execution and QA, serving as the central hub between Product, Technology, SIO, Actuarial, Operations, and External Vendors.
• Bring structure, discipline, and scalability to complex, multi-market filing and product implementation processes.
• Report into the Vice President, Insurance Product Innovation and Development.

Work Location

This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, or Virginia. Note, this list of states is subject to change.

Pay Transparency

• The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $180,504- $236,911 per year.
• The base pay for this role in all other locations is: $162,453- $213,220 per year.
• You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities

• Product Lifecycle Execution
  • Manage insurance product execution calendar from design translation through filing, implementation, and ongoing optimization; operate as the hub of the department PMO activities.
  • Ensure agreement between product intent, regulatory requirements, and operational outputs in partnership with the Strategic Programs Organization.
  • Partner with insurance product leadership to translate strategy into relevant execution plans.
  • Promote performance tracking and process improvement.
• Regulatory Filing Execution
  • Implement insurance product-specific ACA filing components across Oscar's markets.
  • Oversee development of important artifacts (e.g., PBT, SOB, SBC, and benefit documentation) through internal systems.
  • Coordinate inputs to ensure filing readiness and timeline adherence.
  • Manage responses to regulatory objections and escalations.
• QA & Operational Excellence
  • Manage QA frameworks, validation processes, and quality standards for product execution and filing outputs.
  • Establish execution rhythms, milestones, and governance across the lifecycle.
  • Promote process standardization and continuous improvement.
  • Resolve risks, dependencies, and data inconsistencies.
  • Implement reporting to track progress, risks, and performance.
  • Oversee production readiness and release schedules for filing outputs.
  • Enforce controls (e.g., freeze windows, change governance) during critical periods.
  • Manage version control standards to ensure outputs are accurate and traceable.
• Vendor & Cross-Functional Leadership
  • Be an escalation point for vendors supporting product execution and QA, managing performance and delivery.
  • Be the central execution hub across Insurance product and other leaders.
  • Improve agreement on priorities and timelines; lead implementation forums and issue resolution.
  • Support leadership with clear updates and recommendations.
• People Leadership
  • Lead team members responsible for product execution and QA.
  • Set priorities, performance expectations, and staffing / developmental plans.
  • Build team capabilities in product execution, regulatory understanding, and operational excellence.
  • Lead end-to-end regulatory QHP filing execution and ensure accurate, compliant submissions.
  • Establish execution rhythms, track milestones, surface risks, and lead issue resolution.
  • Support leadership decision-making with clear updates and recommendations.
  • Mentor and lead associate-level execution staff.
  • Compliance with all applicable laws and regulations.
  • Other duties as assigned.

Qualifications

• 10+ years of experience in insurance product (IFP and Small Group) execution, regulatory filings, and related roles.
• 5+ years experience managing people.
• 5+ years hands-on experience with health insurance regulatory filing processes, specifically ACA and state-specific regulatory filings/environments.
• 4+ years of proven experience leading complex QA and production workflows.
• 4+ years experience of understanding of controls, documentation standards, and version management.
• 3+ years of experience operating in close partnership with senior leaders, supporting execution through planning, prioritization, and operating rhythm.
• 3+ years project management experience, managing complex partner calendars, forums, and meeting rhythms to ensure critical work progresses.
• 3+ years of experience managing third-party vendors.
• Willingness to travel up to 25% of the time.

Bonus Points

• Bachelor's degree or higher in business, healthcare, or quantitative degree.
• Experience with product development process, focused on individual and family plans.
• Experience supporting senior leaders through agenda setting, meeting preparation, and important decisions.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.