[Hiring] Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation @Salesforce

Role Description

Salesforce Experience Services is seeking a Director, E&U Cloud Agentforce Adoption & Implementation who combines deep hands-on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & Utilities Cloud on Core. This role is at the forefront of the transformation in the utilities sector.

Key Responsibilities

• Agentforce Adoption for E&U Cloud (Primary Focus)
  • Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation.
  • Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory.
  • Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry.
  • Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value.
  • Partner with Product Management and Engineering to feed real-world E&U adoption insights back into the Agentforce for E&U roadmap.
  • Develop enablement assets to help customers, partners, and internal teams build and deploy agents on E&U Cloud on Core.
  • Act as the go-to expert for Agentforce in E&U across Sales, Solutions Engineering, and Professional Services.
• E&U Cloud on Core — Implementation Excellence
  • Serve as the primary technical authority on E&U Cloud on Core implementations — guiding customers from solution design through go-live.
  • Bring best practices from Professional Services or Solutions Engineering to help customers accelerate adoption and maximise platform value.
  • Develop and champion implementation playbooks and delivery accelerators for core E&U scenarios (billing, field service, customer engagement, EPC/CPQ).
  • Act as a trusted advisor to customer IT, architecture, and business teams — translating complex platform capabilities into actionable implementation roadmaps.
  • Engage directly with GTM, Solutions Engineering, and Professional Services to support pre-sales and post-sales customer journeys.
• Headless API & Modern Architecture
  • Help customers understand what Headless API architectures mean for them in practice — how decoupled front-ends deliver omni-channel flexibility, faster time-to-market, and cleaner integrations.
  • Guide customers in designing and adopting headless patterns on E&U Cloud on Core.
  • Bridge the gap between technical API capabilities and tangible business outcomes for both technical and executive audiences.
  • Collaborate with engineering and product teams to ensure headless capabilities meet real-world utility implementation needs.
• Customer & Partner Engagement
  • Serve as the product and implementation expert in customer-facing conversations at Director level.
  • Engage customers, partners, ISVs, SEs, and Professional Services teams to understand adoption challenges and drive successful outcomes.
  • Represent Salesforce at industry events, executive briefings, and partner forums as an E&U Cloud and Agentforce thought leader.

Qualifications

• 10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud).
• Demonstrated hands-on implementation experience — ideally from Professional Services or Solutions Engineering with strong E&U vertical depth.
• Proven track record designing, building, or deploying AI agent or automation solutions within enterprise or industry cloud contexts.
• Strong understanding of E&U Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors), and business process libraries.
• Ability to articulate Agentforce and Headless API value propositions clearly to both technical and non-technical audiences.
• Proven ability to lead executive-level customer conversations on complex technical topics with clarity and credibility.
• Self-directed, with the ability to manage multiple workstreams, align stakeholders, and drive outcomes.

Requirements

• Deep knowledge of the Energy & Utilities industry — utility operations, retail energy, and adjacent technology ecosystems.
• Hands-on Agentforce configuration and deployment experience.
• Salesforce certifications (Administrator, Developer, Industries CPQ Specialist, or equivalent).
• Prior experience at a global systems integrator (e.g., Accenture, IBM, PwC, Wipro) in the utility or energy vertical.
• Experience with SAP Utilities, Oracle Utilities, or similar platforms.
• Knowledge of REST/SOAP APIs, JSON/XML, and modern integration and headless architecture patterns.
• Familiarity with enterprise architecture design and technical solution definition.

Benefits

• When you join Salesforce, you’ll be limitless in all areas of your life.
• Our benefits and resources support you to find balance and be your best.
• Our AI agents accelerate your impact so you can do your best.