[Hiring] Director, Client Strategy & Product @Conduent

Role Description

The Director, Client Strategy & Product is responsible for connecting client needs, market trends, HCS capabilities, and product strategy to improve the competitiveness, growth, and long-term value of the HCS portfolio.

• Works horizontally across the HCS client portfolio to identify common client needs, product gaps, emerging market requirements, and opportunities for service expansion.
• Serves as the primary bridge between Client Delivery, Product, Technology, Operations, Sales, and other stakeholders.
• Accountable for identifying portfolio-level opportunities, shaping solutions, influencing product and technology roadmaps, and enabling Client Delivery teams.

Responsibilities

• Establish and maintain a structured Voice of the Client process that captures client feedback, unmet needs, product requests, market observations, and emerging requirements across the HCS portfolio.
• Analyze client feedback and account-level opportunities across the portfolio to identify recurring needs, common themes, product gaps, and opportunities that can create value across multiple clients.
• Partner with Client Delivery leaders to identify potential cross-sell, upsell, product adoption, and service expansion opportunities.
• Develop portfolio-level growth opportunities and solution concepts that Client Delivery and Sales can bring to appropriate clients.
• Partner with Product and Technology leaders to translate client and market requirements into product strategy, roadmap priorities, enhancements, automation opportunities, and investment recommendations.
• Establish structured communication and feedback loops between Client Delivery, Product, Technology, Operations, and Sales.
• Maintain a portfolio-level view of product utilization and adoption and identify opportunities to increase client adoption of existing HCS capabilities.
• Evaluate HCS capabilities across clients to identify opportunities for standardization, reuse, and scalable solutions.
• Gather and synthesize market intelligence, competitive insights, advisor feedback, industry trends, and emerging client requirements.
• Partner with Sales and Client Delivery to strengthen HCS positioning, value propositions, client presentations, and executive-level discussions.
• Support Client Delivery on strategic client conversations requiring product, market, innovation, or broader HCS portfolio expertise.
• Develop business cases for product investments, service enhancements, automation, AI capabilities, and other strategic initiatives.
• Partner with Operations and CoE & Risk to ensure product and service enhancements consider operational feasibility, scalability, regulatory requirements, controls, and delivery impact.
• Maintain transparency into the HCS product roadmap and ensure Client Delivery leaders understand planned capabilities, timing, priorities, and dependencies.
• Establish mechanisms to communicate product developments and new capabilities to Client Delivery and Sales teams.
• Measure the business impact of product and portfolio initiatives, including product adoption, revenue opportunities generated, client value, and return on investment.
• Create a culture of client-driven innovation, collaboration, commercial thinking, transparency, and disciplined prioritization.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• A total of 7+ years of progressive leadership experience preferred.
• Demonstrated ability to identify and enable existing-client growth opportunities.
• Experience generating qualified expansion pipelines and translating client needs into revenue-generating solutions.
• Strong Voice of the Client expertise, with the ability to synthesize client feedback and market insights into actionable product and service strategies.
• Experience aligning product roadmaps and investment priorities with client needs, market demand, and business objectives.
• Proven ability to evaluate product performance, adoption, and investment ROI.
• Demonstrated success identifying opportunities for cross-client standardization, scalability, and reuse of products and services.
• Strong cross-functional leadership skills, with experience partnering across Product, Client Delivery, Technology, and other stakeholders.
• Commercial acumen and a track record of translating product and portfolio initiatives into measurable revenue growth and client value.

Benefits

• Health and Welfare Benefits: Tailored to fit your needs and start on the first day of employment.
• Retirement Savings: Support for investing in your future.
• Employee Discounts: Access to a vast selection of global, national, and local discounts.
• Career Growth Opportunities: Opportunities to advance your career with a vast portfolio of businesses.
• Training: Access to award-winning learning platforms throughout your Conduent career.
• Great Work Environment: Recognition for our award-winning culture and diversity efforts.