[Hiring] Digital Product Manager @Federal Express Corporation

Role Description

As the Digital Product Fellow, you will drive the strategy, development, and execution of innovative digital products that deliver value to both our customers and the business. You will lead cross-functional teams to define, build, and launch digital experiences that align with company goals and meet user needs. You will leverage your expertise in product strategy, customer insights, and market analysis to shape the direction of our digital product offerings. This role requires strong leadership, strategic thinking, and a passion for delivering world-class products that have a significant impact on the business.

Essential Functions

• Product Strategy and Roadmap: Define the product vision, strategy, and roadmap for digital products, ensuring alignment with the organization’s long-term goals and customer needs. Prioritize product features and initiatives based on business value, customer impact, and technical feasibility.
• Cross-functional Collaboration: Lead and collaborate with design, engineering, marketing, and data teams to deliver high-quality products on time and within budget. Ensure clear communication across all teams and drive consensus on product decisions.
• Customer-Centric Focus: Conduct customer research, analyze market trends, and gather insights to inform product decisions. Advocate for the customer throughout the product development process, ensuring user needs are at the forefront of product strategy and design.
• Product Lifecycle Management: Oversee the entire product lifecycle, from ideation and planning through to execution and post-launch analysis. Continuously evaluate product performance, gather user feedback, and iterate on product features to optimize user experience and business outcomes.
• Data-Driven Decision Making: Use analytics and customer feedback to inform product decisions, identify growth opportunities, and assess the impact of product features. Establish and track key performance indicators (KPIs) to measure the success of products and inform future product iterations.
• Stakeholder Engagement and Communication: Present product updates, strategies, and roadmaps to senior leadership and other stakeholders, ensuring alignment with business objectives. Communicate product decisions effectively to both technical and non-technical audiences.
• Mentorship and Leadership: Mentor junior product managers, helping them grow their skills in product management, strategic thinking, and cross-functional collaboration. Lead by example and create a positive, collaborative team environment.

Responsibilities

• Set the strategic product direction for major portfolios, platforms, or lifecycle journeys.
• Operate across domains to solve foundational platform and architectural challenges.
• Act as an advisor to Directors, VPs, and cross-functional leaders on product strategy, execution, and vision.
• Define and evangelize standards for product thinking, planning, discovery, and delivery.
• Own long-horizon initiatives with high ambiguity and executive visibility.
• Represent product in enterprise transformation or modernization efforts.
• Coach group and principal PMs; raise the product bar org-wide.

Qualifications

• 6–10+ years in digital product management with leadership of large-scale or cross-functional products.
• Deep strategic thinking and ability to translate high-level business problems into product outcomes.
• Strong influence across executive stakeholders, engineers, designers, and commercial partners.
• Trusted voice in shaping team norms, investment strategy, and customer-first thinking.
• Proven record leading successful transformation, platform modernization, or net-new 0→1 product builds.
• Expertise in product operations, pricing, commercialization, or growth models.
• Recognized thought leader inside and outside the organization.

Minimum Education

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. In lieu of a degree, 10+ years of practical experience may offset education requirements.

Minimum Experience

• 6 years of experience in product management, with at least 3+ years in a senior or lead product management role.

Knowledge, Skills, and Abilities

• Proven track record of managing the development of digital products from ideation through launch and beyond.
• Strong understanding of agile methodologies and experience working in an agile development environment.
• Experience with data analysis and using customer insights and metrics to inform product decisions.
• Excellent communication and leadership skills, with the ability to influence and engage stakeholders at all levels.
• Experience managing complex, cross-functional product initiatives, particularly in a fast-paced, technology-driven organization.
• Strong technical background, with the ability to engage in technical discussions and understand technical constraints and opportunities.
• Experience in digital product management within e-commerce, SaaS, or similar industries.
• Familiarity with tools such as JIRA, Confluence, Aha!, and analytics platforms (e.g., Google Analytics, Mixpanel).
• Passion for staying informed about industry trends, market dynamics, and emerging technologies.

Preferred Qualifications

• Pay Transparency: USA: $12,476.52/mo - $29,111.88/mo, CO: $12,476.52/mo - $27,898.88/mo, CA: $13,169.66/mo - $22,873.62/mo, NJ: $13,169.66/mo - $21,071.45/mo, ME, OH & VT: $13,169.66/mo - $24,259.90/mo, MN: $13,169.66/mo - $26,685.89/mo, IL & NV: $13,169.66/mo - $27,898.88/mo, MD, NY, VA & WA: $13,169.66/mo - $29,111.88/mo, MA: $13,862.80/mo - $29,111.88/mo, RI: $15,249.08/mo - $26,685.89/mo, CT: $15,249.08/mo - $27,898.88/mo, DC & HI: $15,942.22/mo - $27,898.88/mo, NYC: $15,942.22/mo - $29,111.88/mo.

Additional Details

• This position is eligible for telecommuting and may be located anywhere within the United States excluding AK, HI and U.S. territories.
• Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
• Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.