[Hiring] Deployment Strategist & Senior Deployment Strategist @MelodyArc

Role Description

As a Deployment Strategist, you are the owner of the customer's outcome. You take a signed customer from kickoff through a production deployment that is live, adopted, and demonstrably delivering value — and you own everything non-engineering required to get there. You are the "product manager for the field" paired with client single point of contact:

• Define what gets built and why.
• Relentlessly manage scope and timeline.
• Drive the engagement to a successful landing in production.

This is a delivery-first role. You will spend most of your time:

• Defining process and use cases.
• Scoping deployments.
• Authoring the requirements that guide the build.
• Running the engagement as a hands-on project owner.
• Acting as the primary QA tester for the customer's solution.
• Driving adoption after launch.
• Communicating financial ROI.

You partner with our Forward Deployed Engineers (FDEs), who own the how — the deep technical build — while you own the what, the why, and the path to a landed outcome.

Our best Deployment Strategists are unusually resourceful operators who combine:

• Strategic business experience in large organizations.
• Product-style thinking.
• Executive communication.
• A "whatever it takes to ship" mindset.

You are comfortable in a customer's data and workflows, can read and configure aspects of the Point Engine, but are not expected to build production software. You know exactly when to pull in an FDE.

Key Responsibilities

• Own the end-to-end delivery of customer deployments — from kickoff through a live, adopted, value-proven production solution.
• Scope each deployment: define the minimum viable solution, success criteria, milestones, and timeline.
• Translate the customer's business problem into a clear requirements document (PRD) that guides the FDE build team.
• Run the engagement as a hands-on project owner: prioritize the backlog, manage scope relentlessly, sequence milestones, and drive day-to-day execution alongside FDEs.
• Act as the primary QA tester for the customer's solution — validate that what is built actually solves the problem before it reaches the customer.
• Configure the MelodyArc platform directly where appropriate (workflow configuration, data mapping, queries, light scripting).
• Manage all stakeholder communication, from frontline operators to senior sponsors.
• Own the launch: run the go-live, manage the cutover, and drive the solution from launch to full adoption.
• Scope the ongoing support and maintenance plan, create customer-facing documentation and enablement.
• Partner with Sales and Account teams on discovery and value scoping for new and expansion opportunities.

Qualifications

• 4+ years (DS) or 7+ years (Sr. DS) of client-facing delivery experience in roles such as deployment strategy, technical program/project management, solutions/implementation consulting, or product management at a technology company or top-tier consultancy.
• Demonstrated ownership of complex projects end-to-end: scoping, sequencing milestones, managing scope, and shipping to production or launch.
• Strong product and systems thinking: able to translate an ambiguous business problem into clear requirements, success criteria, and a prioritized plan.
• Technical fluency: comfortable working hands-on in data and workflow tooling — reading and writing SQL, mapping data, configuring software, and validating solutions.
• Excellent written and verbal communication, with the executive presence to build trust and drive decisions with senior stakeholders.
• A relentless, hands-on execution mentality — willing to do the unglamorous work required to land a deployment.

Preferred Qualifications

• Experience deploying enterprise software, data, or AI/ML solutions into production at named accounts.
• Experience writing PRDs and running an agile delivery process with an engineering team.
• Experience with value-based scoping (ROI) and quantifying business outcomes for senior stakeholders.
• Familiarity with customer service operations, contact-center workflows, or business-process operations.
• Comfort with light scripting, APIs, and integration concepts.
• Prior experience in a "founder," "builder," or early-team capacity at a high-growth startup.

Location

Remote (United States). Some travel to customer sites may be required.