[Hiring] Chief Product and Technology Officer @CareMessage

Role Description

CareMessage is seeking a Chief Product and Technology Officer who will decide where we place our product and technology bets, build the organization that delivers them, and prove that what we ship changes people’s health. Product management, product marketing, design, engineering, data, and user research all report to this role, which replaces our outgoing Chief Technology Officer.

We are a product-driven organization and have been since 2012. That describes how we decide, not whose work matters. Our engineering team built a platform that reaches millions of people reliably, integrates with the electronic health records our customers already use, and put an AI Assistant in the hands of frontline staff who kept using it. Three patents and 17 peer-reviewed studies sit behind our outcomes. The next build is harder, and you will need to be as serious about engineering as about product.

The test of this seat is whether our strategy looks different because you are in it. You set the bets, how the organization is built to deliver them, and what we stop doing to make room. The Founders, in consultation with the Board, remain the authority on our mission, our values, and what health equity impact means here. Within that, the direction is yours.

Other organizations leave the safety net as they scale. We go deeper into it. Our core operations are funded by our enterprise product, and philanthropy funds research into what comes next. Growing the core is what earns us the right to make bigger bets.

More than anything, we want curiosity as a practice. Go find out. Be wrong out loud. Let what a clinic staff member tells you change your plan. The people we serve may be working two jobs, sharing a phone, or reading most easily in a language other than English. We can teach you this market. We cannot teach you to want to understand people whose lives look different from your own.

Qualifications

• Experience running multiple functions together with outcomes owned rather than features shipped.
• Ability to set a direction an organization follows, present to a board, and build people who advance to bigger jobs.
• Experience changing an engineering organization's technical direction without authority over it.
• Curiosity as a practice, willing to be wrong out loud and engage with patients and frontline staff.
• Desire to go deeper into the safety net rather than upmarket.
• Treat intellectual property as an asset rather than a legal formality.
• No need to write code or hold the title before, but must choose bets, build teams, and prove impact.

Requirements

• Lead, coach, and develop 30+ people across product management, product marketing, design, software engineering, data, and user research.
• Accelerate organizational ability to deliver health equity impact through innovative technologies.
• Leverage Board, advisors, and broader ecosystem as core enablers and force-multipliers.
• Set direction across access to care, clinical outcomes, and social drivers of health.
• Decide how to allocate resources effectively among health equity outcomes, market competitiveness, and maintenance.
• Grow the enterprise product that funds core operations and reaches target populations at scale.
• Own adoption and ensure active usage of products among safety-net organizations.
• Manage intellectual property strategy and technical partnerships.

Benefits

• Equal pay for equal work across all team members performing the same role at the same level.
• Paid parental leave for biological and adopted children.
• 18 paid company holidays, including a one-week mid-year and one-week end-of-year break.
• 9 wellness days for self-care or personal matters.
• 15 days of PTO.
• 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter.
• Generous medical, dental, and vision insurance for employees and their families.
• Health Savings Accounts and Flexible Spending Accounts.
• Short & long-term disability insurance.
• $100 yearly wellness budget for physical, emotional, and mental wellness resources.
• Instant access to discounts on products & services from hundreds of vendors through PerkSpot.

Location and Travel

This is a remote role within the United States. Expect regular travel to spend time with safety-net organizations and their frontline staff, as first-hand understanding of the people we serve is a requirement of this job rather than an optional extra.