[Hiring] Business Analyst II @Cencora

Role Description

Under the direction of the Senior Manager, Business Product Services, the Product Owner is responsible for the definition and acceptance of product features for products defined in their product portfolio. The Product Owner is responsible for ensuring that the features delivered meet or exceed the expectations of customers and business stakeholders.

The Product Owner will collaborate with architects, designers, developers, project managers, and others to translate product objectives into detailed requirements and specs for products under their portfolio. The Product Owner is expected to demonstrate general knowledge and capabilities in all areas of the operating model and application lifecycle management as well as an understanding of the Business processes supported by their Products.

This role will work as part of a cross-functional team and must have a general understanding of product design, product ownership, continuous delivery, lean practices, agile practices, execution, and business strategic alignment.

Primary Duties and Responsibilities

• Serve as the voice of the client with IT and other relevant departments/teams.
• Serve as a subject matter expert in the relevant product domains.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Responsible for collecting, documenting, and confirming business requirements and functional specifications.
• Liaise between the business, IT, and other relevant departments/teams soliciting and communicating user requirements.
• Work closely with product management to create product features for the assigned product portfolio.
• Help assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy.
• Work with other Product Owners to ensure dependencies are prioritized appropriately across teams.
• Work closely with QA team to review test plans and associated test case scenarios.
• Participate in JAD sessions to ensure product requirements address client needs.
• Develop product artifacts including but not limited to Business Requirements, Workflow Diagrams, Functional and System requirements.
• Provide input to help files and training material development.
• Inspect, accept, or reject completed work from the sprint.
• Work with IT Development Manager to prioritize continuous improvement, pay down of technical debt, and manage defect resolution.

Qualifications

• Bachelor degree in Business, Health Sciences, or Computer Information Systems.
• Well-versed in software development life cycles. Experience in Agile framework is an asset.
• Knowledge of biologics, specialty drugs, or the pharmaceutical industry is preferred.
• Knowledge of healthcare messaging standards such as HL7, XML, FHIR, X12.
• 3-5 years of experience in the healthcare sector, preferably in patient support program.

Requirements

• Strong ability to adapt to change and desire for changing priorities and variety in their work.
• Customer and results focused.
• Demonstrates strong interpersonal and partnership skills.
• Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams.
• Ability to work independently and in a team environment.
• Strong time management skills and multi-tasking abilities, ability to prioritize, organize, and plan work.
• Ability to effectively cope with change, and can decide and act without having the total picture.
• Models a professional and responsible demeanor at all times.
• Excellent proficiency with all Microsoft Office applications.
• Bilingualism an asset.
• Able to respond/react with appropriate urgency/professionalism and make decisions under pressure.
• High level attention to detail.
• Positive, team-oriented attitude and approach to getting work done.
• Advanced ability to learn and understand new systems and software.

Benefits

• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.