[Hiring] Bilingual Software Product Owner @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join TELUS Health as a member of the Integrated Reporting (IR) team where you will play a pivotal role in how our clients leverage their data. With our proprietary system built as a modular platform where each component operates in its own environment, the IR team serves as the core analytical gateway. We design the architectures and models that aggregate, correlate, and visualize data across the entire solution—ranging from day-to-day operational tracking to advanced strategic insights.

You will also collaborate with development, quality assurance, solution design, business, portfolio, and UX stakeholders to translate priorities into clear user stories and deliverables and guide the team toward high-quality results.

What You'll Do:

• Master the internal system and understand the complex issues underlying the team's work.
• Structure and optimize a technical backlog to ensure alignment with product strategy, technical roadmap, and business objectives.
• Maintain constant dialogue with end users and internal customers by gathering feedback and adapting priorities.
• Translate business needs, customer feedback, and product priorities into clear user stories and backlog items.
• Make informed decisions and provide clear priorities to the development team.
• Define sprint objectives and support the team in progressive delivery during each iteration.
• Actively participate in SAFe/Agile ceremonies — cycle and iteration planning, backlog refinement, demos, and inspection/adaptation activities.
• Collaborate closely with a senior team of experts to shape, refine, and deliver product capabilities.
• Represent the team to internal and external colleagues as the primary point of contact.
• Orchestrate resources and navigate multi-team dependencies by mobilizing the right people.
• Support alignment of expectations regarding testing, quality, usability, and delivery across teams.
• Prioritize and manage critical bugs and system fixes to maintain product stability.
• Validate and deliver quality — verify that work meets acceptance criteria and customer expectations.
• Promote continuous improvement and contribute to Agile maturity within the team.

Qualifications

• Fluency in both French and English, oral and written.
• 5+ years' experience as a Software Product Owner, Scrum Master, or similar Agile role.
• Experience managing and prioritizing a team backlog (Jira, Azure DevOps, or equivalent).
• Experience participating in PI planning or similar cross-team planning activities.
• Interest or experience in actuarial science, pension plans, insurance, or financial services.
• Good understanding of Agile delivery practices.
• Good understanding of the software development lifecycle, quality practices, and product delivery.
• Ability to translate customer needs into clear user stories and acceptance criteria.
• Ability to balance business value, technical feasibility, risk, and delivery capacity when prioritizing work.
• Ability to clearly connect business objectives to backlog priorities.

Requirements

• Learning Ability: You demonstrate curiosity and learn quickly while recognizing the expertise of those around you.
• Clear Communication: You communicate effectively with stakeholders (business teams, Dev, QA, UX).
• Facilitation and Alignment: You build consensus among different perspectives and encourage the team to contribute to decisions.
• Product Ownership: You demonstrate strong accountability for quality, customer value, and results.

Assets

• Experience working in SAFe or large-scale Agile methodology.
• In-depth knowledge of Agile tools such as Azure DevOps, Jira, or equivalent.
• Experience delivering complex software products or digital solutions.
• Previous experience with legacy systems or actuarial architectures.
• Intermediate knowledge of English is required for regular interaction with external and internal parties.

Benefits

• We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
• We improve lives through our technology solutions and foster a culture of innovation.
• TELUS is proud to foster an inclusive culture that embraces diversity.
• We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
• We offer accommodation for applicants with disabilities, as required, during the recruitment process.