[Hiring] Bilingual Product Analyst @The Descartes

Role Description

Our customers rely on our platform to orchestrate complex warehouse, transportation, and last-mile logistics operations. As Product Delivery Lead, you will bridge customer operations and R&D, ensuring we build solutions that solve real business problems and deliver measurable outcomes.

This is an API-first product leadership role operating within our Product Operating Model. You will partner closely with customers, Engineering, and Product to translate operational challenges into product outcomes, guide delivery, and continuously validate value through customer feedback, data, and AI-enabled product practices.

Outcomes — What Success Looks Like

• Deliver Customer-Centric Solutions
  • Translate customer needs into clear product outcomes that guide R&D.
  • Deliver scalable API capabilities that improve warehouse, transportation, and last-mile operations.
• Accelerate Product Delivery
  • Apply Product Operating Model practices to rapidly validate ideas through Build-Test-Learn cycles.
  • Reduce time from concept to customer value using customer feedback, prototypes, and data.
• Improve Customer Operations
  • Drive enhancements to sorting, routing, sequencing, loading, and execution capabilities that improve customer KPIs such as throughput, dwell time, and delivery performance.
  • Ensure APIs provide reliable, real-time operational data.
• Deliver Successful Integrations
  • Partner with customers and Engineering to define API contracts and support integrations across WMS, TMS, ERP, and mobile platforms.
  • Remove technical barriers that impact adoption and customer success.
• Leverage AI to Improve Product Delivery
  • Use AI to enhance product discovery, research, documentation, backlog refinement, and analysis.
  • Transform customer feedback and usage data into actionable product insights while applying sound judgment to AI-generated recommendations.
• Build Strong Partnerships
  • Foster trusted relationships across Product, Engineering, Customer Success, and customers.
  • Promote transparency, collaboration, and continuous improvement.

Skills & Competencies — How the Work Gets Done

• Product & Technical Expertise
  • Strong understanding of REST APIs, authentication, web services, payloads, webhooks, and API documentation.
  • Comfortable discussing integrations, API contracts, and data flows with Engineering.
  • Experience with enterprise integrations involving WMS, TMS, ERP, or similar platforms.
  • Familiarity with SaaS products, mobile applications, and product analytics (SQL or BI tools).
• Logistics & Product Leadership
  • Strong understanding of warehouse, transportation, and last-mile operations.
  • Experience working within a Product Operating Model, using outcome-based planning, experimentation, and continuous discovery.
  • Ability to balance customer needs, technical feasibility, and business priorities.
  • Excellent stakeholder management and facilitation skills.
  • Professional fluency in French and English.
• AI-Enabled Ways of Working
  • Uses AI responsibly to improve product management practices, research, prioritization, and analysis.
  • Applies critical thinking to validate AI outputs and keep recommendations grounded in customer value.

Benefits

• Shape the future of an API-first logistics platform used by organizations managing complex supply chain operations.
• Collaborate closely with Product leadership, Engineering, Customer Success, and customers.
• Define AI-enabled ways of working that improve how products are discovered, built, and delivered.
• Work in a culture that prioritizes work-life balance and fosters an environment for individual accomplishments.
• Competitive compensation, great benefits, remote and flexible work hours.

Location & Salary Range

This is a remote position, and the salary range for this role is $85,000–$95,000 CAD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have.