[Hiring] B2B Telco Solution & Requirements Lead – Digital Platforms @Accenture

Role Description

Responsible for defining and shaping requirements for B2B telecommunications solutions delivered on modern, configurable digital platforms. The role focuses on translating enterprise and wholesale telco business needs into clear, structured requirements that inform solution design across product, service, and operational domains, without prescribing detailed technical implementation. The role operates at the intersection of B2B business, product management, architecture, and delivery, ensuring requirements are well-formed, commercially aware, and aligned to scalable, industry-standard ways of working.

Key Responsibilities

• B2B Telco Solution & Requirements Definition:
  • Lead the definition of requirements for B2B telco solutions, including enterprise connectivity, managed services, ICT, cloud-enabled services, and industry-specific offerings.
  • Translate customer and internal stakeholder needs into functional, non-functional, and operational requirements across the solution lifecycle (order, fulfilment, assurance, charging, and support).
  • Ensure requirements reflect B2B telco constructs such as product structures, service models, SLAs, and customer-specific variations.
• Modern Digital Platforms & Custom Solutions:
  • Define requirements with an understanding of modern digital and platform-based solution approaches, including configurable products and reusable capabilities.
  • Shape requirements that are nuanced to bespoke developed applications, integrated to typical CRM and Billing systems.
  • Ensure requirements are adaptable and suitable for evolving platforms, vendor solutions, and operating models.
• Stakeholder Collaboration:
  • Work closely with business stakeholders, product owners, architects, and delivery teams to clarify scope, assumptions, and dependencies.
  • Facilitate requirement workshops and discussions, ensuring shared understanding and reducing ambiguity.
  • Maintain traceability between business objectives, solution capabilities, and delivery scope.
• Industry & TM Forum Alignment:
  • Apply TM Forum frameworks and models (e.g. eTOM, SID, TAM, ODA principles) to structure requirements and promote a common telco language.
  • Use TMF concepts to support consistency, interoperability, and alignment to industry best practice.
  • TM Forum certification is desirable and would strengthen credibility in this role.
• Quality & Governance:
  • Ensure requirements artefacts are clear, complete, and suitable for downstream design and build activities.
  • Support governance and review forums by articulating impacts and trade-offs across business, operational, and delivery dimensions.

Qualifications

• Demonstrable experience in B2B telecommunications, ideally within enterprise or wholesale environments.
• Understanding of telco products, services, and operational processes across fulfilment, assurance, and lifecycle management.
• Experience working in customer-specific and multi-variant solution contexts.
• Strong experience in requirements definition for technology-enabled initiatives.
• Comfortable working with evolving problem statements and refining requirements iteratively.
• Ability to define requirements at a capability and outcome level rather than at detailed technical design level.
• Proven ability to work across business, product, architecture, and delivery teams.
• Clear written and verbal communication skills, particularly in structured requirements documentation.

Desirable Experience / Qualifications

• TM Forum certification (eTOM, SID, ODA or related).
• Experience in OSS/BSS environments or telco platform modernisation initiatives.
• Exposure to enterprise digital platforms or product-centric operating models.

Benefits

• Transparent, fast-paced approach to career progression, with a focus on your strengths and continuous coaching from senior colleagues.
• Opportunity to work alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools.
• Flexible work arrangements and a range of benefits including competitive rewards.
• Access to state-of-the-art technology that will give you the opportunity to deepen your existing skills while helping create the latest business trends.
• Opportunities to make a difference to the communities in which we work and live.