[Hiring] Associate Vice President, Consumer Strategy @Humana

Role Description

Become a part of our caring community. Humana, a Fortune 100 healthcare leader, is seeking an accomplished Associate Vice President, Consumer Strategy to lead the development and execution of Humana's end-to-end growth and consumer strategy for Dual Eligible Special Needs Plans (D-SNPs) and Chronic Condition Special Needs Plans (C-SNPs).

This executive leadership role is responsible for shaping strategy across the full member lifecycle for D-SNP and C-SNP populations, including:

• Acquisition
• Product and benefit design
• Engagement
• Retention
• Customer experience
• Quality outcomes
• Overall business performance

As AVP, you will collaborate with senior leaders and cross-functional teams to identify growth opportunities, develop innovative consumer-centric solutions, and execute strategies that improve member outcomes and drive sustainable growth.

Key Responsibilities

• Lead the development and execution of enterprise-wide strategy for D-SNP and C-SNP products.
• Own the end-to-end consumer strategy across the member lifecycle.
• Partner with Product and Actuarial teams to develop innovative product, benefit, and experience strategies.
• Develop and implement consumer-centric strategies leveraging data, analytics, and market intelligence.
• Partner with Clinical and STARS teams to advance strategies that improve quality performance and member satisfaction.
• Collaborate with Marketing, Sales, Digital, Member Experience, and Customer Service teams.
• Set and track measurable objectives and key results (OKRs) for strategic initiatives.
• Deliver compelling analyses and executive-level presentations.
• Guide research and market analysis, including hypothesis development and competitive assessment.
• Partner with senior leaders to ensure strategic alignment and successful execution of initiatives.
• Mentor and develop high-performing direct reports and project teams.

Qualifications

• Bachelor's degree required.
• 10+ years of progressive experience in product management, strategy development, or related leadership roles.
• Proven success in developing and executing growth strategies.
• Demonstrated experience leading executive-level presentations.
• Exceptional collaboration, communication, and leadership skills.
• Advanced analytical and problem-solving capabilities.
• Track record of mentoring and developing talent.
• Ability to rapidly build trust with business leaders and cross-functional teams.

Requirements

• 10+ years of leadership and management experience preferred.
• Experience leading agile, cross-functional teams.
• Healthcare, health insurance, or consumer services experience preferred.
• Experience in consumer strategy, product strategy, or business transformation preferred.
• MBA, MPH, MHA, or other advanced degree preferred.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting:

$203,400 - $279,800 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.