[Hiring] Associate, Technical Product Implementation Specialist @Teladoc Health

Role Description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

The Associate, Technical Product Implementation Specialist serves as a technical advisor for the implementation, configuration, optimization, and deployment of Teladoc Health patient care devices, software solutions, and integrated technologies across customer healthcare environments. This role is responsible for independently leading complex implementation activities and providing technical expertise throughout the customer onboarding and deployment lifecycle.

As a primary customer-facing technical resource, the Associate, Technical Product Implementation Specialist partners closely with:

• Healthcare administrators
• Clinical stakeholders
• Customer IT teams
• Project managers
• Logistics teams
• Internal cross-functional partners

This position exercises significant judgment in managing multiple concurrent implementations, identifying and mitigating risks, resolving complex technical issues, and recommending solutions that align with business objectives and customer requirements.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Healthcare Technology, Computer Science, or a related field; or equivalent combination of education and experience.
• Minimum 4 years of experience in technical implementation, healthcare technology, network administration, field services, systems deployment, or related technical environments.
• Demonstrated experience leading customer-facing implementation projects.
• Experience supporting enterprise software and hardware deployments.

Requirements

• Advanced understanding of Windows operating systems and endpoint support.
• Advanced troubleshooting skills across hardware, software, networking, and connectivity environments.
• Strong knowledge of TCP/IP networking, wireless technologies, routing, switching, VPNs, and firewall configurations.
• Understanding of healthcare technology environments and clinical workflows.
• Familiarity with remote management and support tools.
• Knowledge of system integration methodologies and implementation best practices.
• Understanding of HIPAA and healthcare data security requirements.

Benefits

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

Additional Responsibilities

• Mentor and provide guidance to less experienced implementation team members.
• Share technical knowledge and contribute to team capability development.
• Perform additional duties and special projects as assigned.

Key Areas Supported by This Role

• Technical Product Implementations
• Device Deployment and Configuration
• Software Installation and Validation
• Network and Connectivity Optimization
• Product and System Integrations
• Clinical Workflow Enablement
• Customer Technical Readiness
• Implementation Process Improvement
• Technical Escalation Management

Supervisory Responsibilities

No