[Hiring] Associate Product Owner - AI Products @BMO

Role Description

We are seeking an Associate Product Owner - AI Products to contribute to the product strategy, roadmap, development and lifecycle of AI Products at Virtual Connect, such as Natural Language IVR and AI-powered Agent Assist. This role partners closely with technology, analytics, design and business leaders to deliver scalable, responsible, enterprise-grade AI solutions that drive measurable outcomes.

• Combine product leadership with an understanding and deep curiosity for AI and contact center operations to drive value from AI.
• Familiarity with development, deployment, scaling of AI products or CCaaS platforms such as Amazon Connect would be an asset.
• Develop and deliver the full product development lifecycle from setting strategic objectives to bringing a product to market that delivers business value.
• Research, investigate, select and develop products and services bridging business requirements with technology capabilities.
• Drive end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement.
• Provide the voice of the business to cross-functional product teams to clarify feature, story and content requirements.
• Create story acceptance criteria and prioritize the product backlog.
• Translate the product vision into a roadmap and actionable tasks.
• Identify the overall goal of a product(s), drive engagement of stakeholders and lead the adoption of product.
• Drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
• Ensure product management and development teams are producing in parallel, and are working together effectively and efficiently.
• Build and sustain high performing cross-functional teams; monitor and track performance, and address any issues.
• Address blockers related to adoption and correct usage of the product, including communications, documentation and training.
• Establish the go-to-market, pricing and positioning strategies.
• Plan & manage the budget, timeline, and tactical components throughout the product lifecycle.
• Identify and analyze market trends to update and improve product usability.
• Ensure that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provide specialized consulting, analytical and technical support.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work independently and regularly handle non-routine situations.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role.

Qualifications

• Foundational level of proficiency in:
  • Marketing Analysis
  • Creative thinking
• Intermediate level of proficiency in:
  • Process Improvement and optimization
  • Business Strategy
  • Research and information synthesis
  • Business Operations
  • Financial & Risk Management
  • Product Management
  • Learning Agility
  • Customer centricity
  • Verbal & written communication skills
  • Collaboration & team skills
  • Analytical and problem solving skills
  • Influence skills
  • Data driven decision making
• Advanced level of proficiency in:
  • Product Development
  • Product Value Proposition and Go-to-Market Assets Definition, Design and Development
  • Technology Business Requirements Definition, Analysis and Mapping
  • Product Lifecycle Management (Using Agile Methodologies)
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Requirements

• Salary: $75,900.00 - $141,900.00
• Pay Type: Salaried

Benefits

• Performance-based incentives
• Discretionary bonuses
• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans