[Hiring] Associate Product Documentation Specialist @BlueCross BlueShield of Tennessee

Role Description

The Associate Product Documentation Specialist plays a critical role in ensuring BlueCare Tennessee’s member materials and digital content meet TennCare, NCQA, accessibility, and regulatory standards. This position owns the creation, review, and approval coordination for highly regulated member documents across mail, web, and digital channels.

This position is a great fit for someone who is detail‑oriented, compliance‑minded, and comfortable managing high‑volume, deadline‑driven work where accuracy and follow‑through are essential. Success in this role requires skills with regulated or compliance-driven content, strong attention to detail, comfort with deadlines, and familiarity with accessibility or healthcare content.

• Master CRA timelines and requirements
• Manage multiple approvals
• Maintain audit-ready documentation
• Balance speed with accuracy

Notes: Sponsorship is not available for this role.

We foster a culture where innovation is encouraged, including using AI-enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies.

Job Responsibilities

• Oversee the creation, review, and fulfillment of member and provider communications, ensuring benefit information is accurate and delivered within designated deadlines.
• Act as the department liaison with key functional groups to maintain open communication regarding plan design changes, administrative updates, and compliance requirements.
• Ensure all product documents meet regulatory standards and organizational guidelines, incorporating industry best practices and competitive insights.
• Conduct thorough reviews of plan materials to verify accuracy, consistency, and clarity before distribution.
• Identify opportunities to streamline document workflows and enhance efficiency in production and fulfillment processes.

Qualifications

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment.
• 3 years - Marketing and/or communications experience required.
• 2 years - Project management, account management or similar experience required.
• Experience in a member/customer-focused position is required.
• Experience in the healthcare industry preferred.

Requirements

• Strong attention to detail and organizational skills.
• Proficiency in document management systems.
• Knowledge of healthcare regulations and compliance standards preferred.

Company Description

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.