[Hiring] Associate Director, Specialty Care Strategy & Operations @Spring Health

Role Description

Spring Health is seeking an Associate Director, Business Operations & Strategy to join our Specialty Care team. This team is responsible for building and scaling new programs to support our highest-acuity members. Reporting to the Senior Director of Strategy & Operations, Specialty Care, this role acts as a senior strategic and operational leader, partnering closely with Clinical, Product, Analytics, and Marketing to drive execution and growth. This is a full-time position that is fully remote. Travel to our NYC headquarters may be required quarterly.

• Master Specialty Care's P&L mechanics and financial drivers, identifying key levers to drive sustainable growth, revenue optimization, and gross margin expansion.
• Act as the primary financial and operational partner for department leadership, translating unit economics and margin drivers into actionable, high-impact strategies.
• Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps, prioritize high-impact initiatives, and drive end-to-end execution.
• Directly manage specific clinical operations functions alongside core strategy and ops, ensuring seamless alignment and strong operational partnership with clinical leadership.
• Build AI natively into operational and clinical workflows to improve system efficiencies, elevate quality standards, and accelerate strategic scenario modeling.
• Build and own long-term capacity and workforce planning models to ensure clinical and operational teams are proactively resourced ahead of program growth.
• Define, track, and maintain key operational metrics across Specialty Care to drive organizational alignment, transparency, and accountability.
• Partner with clinical leaders to establish quality program frameworks, execution cadences, and operational standards.
• Directly manage, coach, and develop operations team members—creating clarity on priorities, removing obstacles, and supporting ongoing career growth.

Qualifications

• 8+ years of experience in business operations, strategy, or corporate consulting, including 3+ years in a scaling or high-growth startup environment.
• Mastery of P&L management, gross margin drivers, and unit economics, with a proven track record of translating financial mechanics into operational execution.
• Demonstrated experience directly managing or deeply partnering with clinical operations functions to build and scale care execution roadmaps.
• Proven track record of cross-functional leadership, bringing together Product, Clinical, Marketing, and Operations to set priorities and drive accountability.
• Practical experience integrating AI and modern analytical tools natively into business workflows to improve speed, quality, and organizational leverage.
• Proven experience building workforce planning, staffing, or capacity models to support scaling operational teams.
• Strong analytical mindset with high comfort navigating raw data to uncover root causes and inform strategic tradeoffs.
• Demonstrated track record of people management—coaching team members, building trust, and setting clear performance expectations.
• High comfort navigating ambiguity, making decisions with imperfect information, and maintaining momentum under pressure.
• Clear, concise written and executive communication skills, with the ability to synthesize complex operational topics for diverse stakeholders.

Requirements

• The target base salary range for this position is $160,000 - $184,000 and is part of a competitive total rewards package including equity and benefits.
• Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
• We review all employee pay and compensation programs annually using Radford Global Compensation Database to ensure competitive and fair pay.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.