[Hiring] Transportation Representative @ROW IB team

Role Description

ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.in's customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning & scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.

Key Job Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

A Day in the Life

A transportation Representative is responsible for planning and execution of appointment scheduling in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An transportation Representative will insist on high standards by effective planning of appointments and identifying gaps and risks in current mechanisms.

About the Team

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.

Qualifications

• Graduation from a recognized university with 1 year of work experience.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Excellent communication skills (written and verbal) in English language.
• Ability to communicate correctly and understand the issues.
• Ability to concentrate and follow up on issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.
• Logistics background and Experience in similar role
• Proficient in MS Office
• Deep diving skills

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.