[Hiring] Trade Platform Operations Lead @CXM Direct LLC

Role Description

We are looking for a Trade Platform Operations Lead to take end-to-end ownership of our MT4/MT5 platform operations. The current environment is outsourced and experiencing client-facing incidents with direct financial impact. Your first priority will be to establish reliable uptime and incident baselines, then build the monitoring, recovery, and operational capabilities needed to bring MT4/MT5 fully in-house. This is a hands-on turnaround and build role with direct CEO visibility and significant autonomy.

Key Responsibilities

• Take ownership of MT4/MT5 infrastructure, stability, uptime, and performance.
• Audit the existing setup and establish reliable uptime, incident, and MTTR baselines.
• Build monitoring and observability using Grafana, Prometheus, Datadog, or equivalent.
• Develop incident-response, recovery, and preventive-maintenance playbooks.
• Lead critical production incidents and root-cause analysis.
• Reduce client-facing incidents and improve platform reliability.
• Build and manage a small 24/7 platform operations team.
• Hire, mentor, and establish timezone coverage and escalation procedures.
• Manage relationships with MetaQuotes, Microsoft, and infrastructure vendors.
• Support network-access and infrastructure initiatives required for independent platform operations.
• Report reliability metrics, risks, and progress directly to senior leadership.
• Transition MT4/MT5 operations from outsourced to fully internal ownership.

Qualifications

• Hands-on experience operating MT4/MT5 infrastructure for a broker, prop firm, or similar trading environment.
• Strong production troubleshooting and incident-management experience.
• Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK.
• Experience creating runbooks, recovery procedures, and preventive-maintenance processes.
• Experience managing or leading a technical operations team, ideally with 24/7 coverage.
• Strong infrastructure, networking, and server knowledge.
• Experience working with external infrastructure/platform vendors.
• Ability to work independently and make decisions during high-severity incidents.
• Strong communication skills and comfort reporting directly to executives.
• Nice to have: Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience.

Success in the First Year

• Establish the first reliable MT4/MT5 uptime and incident baseline.
• Significantly reduce client-facing incidents and MTTR.
• Implement comprehensive monitoring and recovery playbooks.
• Build a reliable 24/7 operations team.
• Reduce dependence on outsourced platform operations.
• Establish sustainable vendor and infrastructure management.

Benefits

• Direct CEO access and real operational authority.
• Build the function from the ground up.
• Fully remote with no timezone restrictions.
• Performance bonus linked to measurable uptime and incident improvements.
• Opportunity to become the long-term head of platform operations.

Interested?

Tell us about your current MT4/MT5 setup and the biggest reliability problem you've had to solve.